Remove "awaiting approval" state from Risk Event Task

Don Dom
Tera Contributor

Hello.

Can anyone guide me how to remove: "Awaiting Approval" state, this bar, and approvals from RISK EVENT Task?

DonDom_0-1732608888002.png

Please advise.

Thank you.

 

1 ACCEPTED SOLUTION

Mahendra Chandw
ServiceNow Employee
ServiceNow Employee

So there are two parts in this question, and I will answer accordingly.
To disable the Approvals for Risk Event task, we need to turn off the approval configuration for the same in the Approval Configuration.
To do this please follow the below steps.
1. Go to All > Assignment and Approval Configurations >Approval Configurations
2. Search for the record that Applies to sn_risk_advanced_mitigation_task table and mark it inactive, it is also possible to configure it in such a way that only some specific records qualify for Approval, you can always explore the Approval Configurator here .

 

Screenshot 2024-12-17 at 12.19.21 PM.png



To remove the Awaiting Approval from the stepper component
1. Go to All > System UI > Process Flow and filter with Table as sn_risk_advanced_mitigation_task
2. You can mark the record with Label as Awaiting Approval as inActive, However I do not recommend this, as it might create an in-consistent behaviour if there are some records that are in Awaiting approval state, as UI will differ and the stepper component will be in an inconsistent state for those records.
Screenshot 2024-12-17 at 12.16.44 PM.png

View solution in original post

1 REPLY 1

Mahendra Chandw
ServiceNow Employee
ServiceNow Employee

So there are two parts in this question, and I will answer accordingly.
To disable the Approvals for Risk Event task, we need to turn off the approval configuration for the same in the Approval Configuration.
To do this please follow the below steps.
1. Go to All > Assignment and Approval Configurations >Approval Configurations
2. Search for the record that Applies to sn_risk_advanced_mitigation_task table and mark it inactive, it is also possible to configure it in such a way that only some specific records qualify for Approval, you can always explore the Approval Configurator here .

 

Screenshot 2024-12-17 at 12.19.21 PM.png



To remove the Awaiting Approval from the stepper component
1. Go to All > System UI > Process Flow and filter with Table as sn_risk_advanced_mitigation_task
2. You can mark the record with Label as Awaiting Approval as inActive, However I do not recommend this, as it might create an in-consistent behaviour if there are some records that are in Awaiting approval state, as UI will differ and the stepper component will be in an inconsistent state for those records.
Screenshot 2024-12-17 at 12.16.44 PM.png