Reporting - Priority Changes

[michaeldetr]

How to create a report that identify Incidents that were created as a P4 and then changed to P3?

[J Siva]

Hi @michaeldetr 
You can utilize either tagging functionality or metric definitions to achieve your requirement.
Create a business rule with the condition that the priority changes from 4 to 3. Tag the specific ticket or create a metric instance. Then, in the reports, use either tags (incident table) or the metric definition (instance_metric table)as a filter condition.

Regards,
Siva

[Ankur Bawiskar]

@michaeldetr 

you can have a look on incident metric definitions or create a new one for your case

this link should help you

Reports - Need to get only Incidents upgraded to "P1 or P2" 

the same link talks about this report, have a look and enhance as per your requirement

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