Risk Events vs Issue Management

[Armine John]

Hi there,

I would like to know what is difference between Risk Events and Issue management. Which option should we choose to implement in Risk Management and based on which reasons?

Many thanks.

Armine

[Marek Remi_]

Hello, thank you for the explanation.

I would like to clarify this statement: "Any employee can report a risk event. After a risk event is reported, it is analyzed by the risk manager."

According to the documentation, the out-of-the-box "Report Risk Event" catalog item requires the ServiceNow User role. 
https://www.servicenow.com/docs/bundle/yokohama-governance-risk-compliance/page/product/grc-risk/tas...
However, you mentioned that any employee can report a risk event. Out-of-the-box, this catalog item is restricted using User Criteria to GRC roles.

So, is it truly available to all employees?

I would like every employee in the company to have access to this catalog item. But does that mean I need to assign them a licensed role just for this purpose?

Thanks again for your clarification.

[Jan Spurlin]

@Armine John - I agree with all the things that Sandeep has stated.  There is one additional point - please check with your account manager regarding using risk events.  This MAY require an enterprise license (versus a standard or pro license). I am not an account manager, so I don't keep up with all the licensing issues.  But a while back I remember being told that Risk Events (which are of particular interest to financial institutions) require the enterprise license.