role: [sn_grc.business_user]

[anvitha ash]

Hello,

Need help with,

Role: [sn_grc.business_user]

• Does this role cost licensing. In which scenario it cost licensing and in which licensing does not cost.
• When this role was introduced 
• What all modules this role will be impacted

Thanks in advance 

[AndersBGS]

Hi @anvitha ash ,

You need to contact your ServiceNow sales representative to learn about cost impact according to your instance ect.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Jan Spurlin]

I agree with @AndersBGS - contact your account rep.

But in general I can tell you that ASSIGNING that role will not impact licensing costs, BUT when someone that you assigned it to then does a GRC action it will impact licensing costs.

The GRC Business User was introduced about a year ago. The idea is that there are tasks we need people outside the Compliance and Risk teams to perform.  If we give them a reader role, then they can't update a task. If we give them the compliance or risk user role; then they have too much power to edit things we don't want them to edit. And please be aware that there is now also a GRC Business User Lite role.

Check out the details in this product doc article:  https://docs.servicenow.com/bundle/utah-governance-risk-compliance/page/product/grc-policy-and-compl...

Here is a link to an article I wrote about a year ago - things have changed since I wrote this, but this is the basics:

https://www.servicenow.com/community/grc-articles/grc-business-user-role-v-12-x-new-updates-you-want... 

[Community Alums]

Hi @anvitha ash ,

 Please checkout this KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864247#:~:text=assigned%20to....

[Marco39]

Yes the role count as a fulfiller role, therefore there is a license charge.