Save option not available in the Form context menu of Incident

sameekshasa
Tera Contributor

3 hours ago

Hi Team,

 

In my ServiceNow instance, on the form context menu "Save" option is not visible for new Incident form.  If i am enabling the property ("glide.ui.advanced") then only it's visible. But when i checked in PDI, this property is not enabled then also Save option is visible.. I have checked everything but could not find anything.

Could anyone of you suggest, how to get this enabled without enabling this property ?

 

Thank you!

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5 REPLIES 5

Tanushree Maiti
Tera Guru

2 hours ago

Did you go through any recent upgrade as it may be caused by an upgrade-related issue.

 

You can raise a case to your ServiceNow vendor for this issue.

 

Please mark this response as Helpful and hit Like if it assisted you with your question.
Regards,
Tanushree Maiti
ServiceNow Technical Architect
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sameekshasa
Tera Contributor
In response to Tanushree Maiti

2 hours ago

Hi Tanushree,

No it's not relate to upgrade, it's showing once the record is created. Only its not showing for new form.

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SANDEEP DUTTA
Tera Patron

2 hours ago

HI @sameekshasa ,

Have you tried simply by clearing the cache of the Browser? if not, it's a good option to do it.

As ideally, "Save" is OOTB UI Action, it's not recommended to touch that.

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
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Ankur Bawiskar
Tera Patron

2 hours ago

@sameekshasa 

in native or sow?

where?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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