ServiceNow GRC Key Automation Features
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-26-2023 05:26 AM
What are some of the key automation capabilities that ServiceNow GRC provides in order to help improve process execution and efficiency? I see for example a couple automation capabilities include:
- Auto Scheduled Risk Assessments
- Autogenerated issues based on risk assessment and control audit results
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-26-2023 07:05 AM
Hi @jbacon83 ,
Well ServiceNow GRC provides many such automation features, it's on you what are looking for in GRC, then i can tell you more.
Which area are you looking at? Policy and compliance? Risk Management ? Audit?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-26-2023 07:10 AM
I'm interested in automation features available for all of the applications policy & compliance, risk management, and audit.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-26-2023 02:00 PM - edited 09-26-2023 02:54 PM
Hey jbacon,
Your asks for automation can be created with the Flow Designer quite easily and some are already handled with scheduled jobs.
I even imagine a future version of AI Virtual Agent should be able to gather feedback from entity owners in a more conversational-based approach at some point.
EDIT: There is a virtual agent app that serves as a good starting point. See below
https://store.servicenow.com/sn_appstore_store.do#!/store/application/e00c596e539333004714ddeeff7b12...
Let me know if you'd like to talk about design together.
