Issue record - Assignment of Issue Owner
Does SN GRC provide a way for configuring the Issue record to assign 2 accept a primary and secondary Issue Owner?
Forum Posts
Recovery strategies for loss scenarios
Within any given plan that is being created, I can create a new recovery strategy. However, if I want to create a recovery strategy that is the same as one already created for a different plan, the product is not allowing me to create it. Are recov...
Policies, Control Objectives, and UCF
I am pretty much at a standstill with our implementation of policy and compliance. We purchased licensing for the UCF plugins and brought them in to our instance. What has us stalled out is where to put the specific requirements. For example, we r...
Controls sampling
Hello,do you know what snow proposes for managing samples at indicator level?a part from evidence request featurethank youBest regards
Resolved! 'Attestations' related list on Control form doesn't show Assessment Instances which are Ready toTake
Hello community, I have noticed that when you set a CONTROL to 'State' = 'Attest', the assessment is generated but it is not shown under the 'Attestations' related list that is on the Control Form and appears to be OOTB behaviour.The requirement is t...
disable administrators from viewing the confidential records
I have enabled the Confidentiality for Audit tables using the 'Enable record level confidentiality' property, So that the sensitive data can be accessed by only allowed users.But it is still accessible to the Admin user. The KB article(KB1096093 - ht...
Create Planned Tasks to a Remediation Task in GRC
Hello! I'm working on Issues it the GRC and I came across the 'Planned Tasks' related list on the Remediation tasks related to an issue, but nor the compliance manager or user assigned to the issue/remediation tasks cannot see the 'New' UI Action. Th...
Control Objectives of Policy are inactive
As part of Compliance Process, once the Policy is published, all the control objectives of the policy becoming inactive. Due to this, Compliance Team unable to map the control objective to entity type or create controls.In our organization, drafting ...
Unable to hide a container through UI policies or client script in Vancouver
Folks, I've a catalog item which is under GRC scope where we have a requirement to hide container variables where certain conditions are met.I tried achieving through UI policies and clients script, but hard luck didn't work out.Condition: policy=In...
Entity Class error 'Cannot have several roots' but there are already two
Hi, I have an issue with seting up an entity class structure. I want to have a simple parent-child relationships for the classess for locations like region - country - city, but I cant do it because then I would need to set the 'Region' class as root...
Calculated Question in Control Attestation
Hi All, I was just wondering if we can create a calculated question (metric type) where we can automatically calculate scoring of answered questions.We can add 'Default answer from Script' in Metric (question) configuration, but how do we get scoring...
Resolved! Risk are created in Retired state.
I see that few risks were created in Retired state. When is this possible? Do we have a script that creates Risks in Retired state?
Resolved! Risk roll up at entity hierarchy level
The entity class is set up as Company -->Business Unit-->Division-->Department. All the entities of the 'Department' entity class are downstream of entities of the 'Division' entity class, etc. How does the risk roll up from the entity of 'Department...
Artifacts for Operational Risk management
Hi ServiceNow community, I am looking for information regarding one the GRC/ IRM module - Operational risk management. I was able to get very minimum information so far. Looking for more details on the Workflow/ Lifecycle, plugin to be installed, da...
Turning on glide.ui.security.allow_codetag is not working
Hi community,initially when glide.ui.security.allow_codetag was true it did updated as hyperlink but seems now its not.Cache cleared still not working.Any help would be appreciated. the only thing we did is custom url but all those working okayThanks...
