Hello, Please find below my 2 questions concerning a lab in ITSM IMPLEMENTATION: 1- The widget " Add to cart" is not available while requesting an Item in the Employee center. I tried the configuration on service portal > portals but its not working....
Hello, Any examples how the GRC module links to Incident Management?Thanks!
Hello,I see in the IRM documentation that for a policy workflow that :Process Flow: Awaiting ApprovalOnce a policy has been reviewed, it moves on to the next stage. If someone has been assigned to be an Approver, the policy will move on the Awaiting ...
We are developing an attestation form on Vancouver which shall be used through the Portal.I have come across two issues which I find strange: 1. We would like to display additional text to questions or an explanation related to a category.When I add ...
Observation :There are 3 filter components as quick filters for user on the page. There is a default Group By column "task_group" is configured on the list component. When any of the above filter component is applied, the Group By is removed and user...
I noticed that some users are able to view the user responses of attestations while few users cannot. I checked the ACLS for UI pages and client scripts as well. I couldn't get a hint that how to allow the other users also to make it visible. Here al...
Hello, We are implementing ESG and are running into the issue of tracking updates to the content accelerators integrated into our environment. How can I actively monitor changes in the citations available from the the content accelerator? ESG release...
Hi folks!I created a GRC Indicator, with method = Script but we're facing problem with the Indicators results.We noticed that this Indicator daily ran for 208 times in Production Instance on Sunday... With that, the PROD instance almost crash. Does a...
I want to enable login only through SSO and restrict login from side door and login.do.
Hi Team,Thank you in advance!I have a requirement which is for reporting purpose, we have one report on Policy Exception table and there is a list collector type field on this form which shows name of the control objectives on the report however user...
Hello, We have a requirement to enable 'Edit' button on SOW for 'Attached Knowledge' related list which is referring to m2m table for incident and problem module. We already enabled New/Edit button on native UI but these buttons not showing on SOW vi...
Hi, We'd like to create a 1st line user workspace for GRC views & tasks, like: My Entities, My Controls, My Attestations, My Risks, My Issues, etc. However, the OoB workspaces are only for Compliance Managers. Why is there no Workspace for 1st line u...
how can I create a button on knowledge article Ui page, same as flag article button.Note: I don't want an Ui action on knowledge article. Actually, my requirement is when we open a knowledge article form a link will be available as view article if we...
In case of a quantitative type inherent assessment, the Inherent ALE (calculated based on a script ), it's value is different in native UI than the one in the Workspace. The one in Native UI is the correct one, according to the calculation in the scr...
Hi All, I am looking for ssome teps to drive control compliance using thirdparty risk assessment. I want to know what are the process inorder to mark control compliant or non compliant based on third party risk assessment. . I have tried mapping c...
