Hello - We have dozens of SLAs defined in ServiceNow. We are starting to use TPRM (formerly VRM), but I don't see how I can link any of our existing SLAs with a vendor in the "Vendor Management Workspace". An option does not exist - it seems that I...
One of my industry customers would like to utilize the Compliancy Workspace for entity owners (SW asset managers). I am looking for a solution where the entity owner's view is limited to their entities. (controls, issues, indicator tasks...). They ar...
I have some questions regarding aspects of GRC, specifically CIS mappings to ServiceNow. I am currently only looking at the CIS controls that pertain to software. These are located in section 2 of the CIS controls. I need best practices as they perta...
We are running Vancouver release, but it wouldn't let me select Vancouver in the Label. We have setup some Entity Types for our SOX and HIPAA controls. We are not using filters on these because we want to phase this in slowly and manually add the Ent...
I have to hide the sync with toggle button from the policy redlining for updating policy text.Got the policy text UX Macroponent definition but not clear how to make the toggle button hide.
Hi Everyone, We want to create Risk report grouped by Entity and Risk statement, where we will be calculating the average of inherent rating, control effectiveness and residual rating coming from the risks based on entity and risk statement.For eg: i...
Provide Policy Name for the document name while creating new word document for policy text for policy redlining in the sn_compliance_policy table in workspace view.
Hi everyone, Pl l need help to start learning servicenow, am new, don't know where to begin, help me it be appreciated. Thanks Helejojo
Hi all,I was looking into the OOTB functionality around inactive entities. I noticed that while users are unable to activate a control that is linked to an inactive entity, they are able to activate and execute an indicator of this control. Then, whe...
Hi, Currently, the default duration of the policy exception on my instance is 180 days. When requesting an extension beyond 180 days from the "Valid from" date I am prompted with the following error: "The duration of this policy exception cannot be m...
Our requirement is something to perform checks or control attestations on applications level without having the control in place , could someone please explain if they have also implemented or come across the similar use case
How to use event dependency configuration in crisis map.What is its configuration?How we can map BIA through event dependency configuration.
Hello, I want to understand the difference between a READER and an USER role. Which has more access rights and what are those? I have referred to SNOW docs but did not find helpful. Can someone please explain from their working experience? Thanks!!
Hi - first time poster, so please be gentle We are in the middle of an Audit Management implementation. I've searched far and wide for documentation on the following, but was unable to find anything useful. Hopefully somebody in the community point ...
Hello Experts, I am facing issue in generating Business Application Type entities from cmdb_ci_business_app table. I have total 281 active records in the table. Although the count of entities are matching, but 113 out of those are getting created wit...
