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Process inbound emails for locked out vendor contacts

Hi, We have users with vendor_contact roles i.e. vendor contacts. Usually after few days of inactivitiy from vendors, we are locking the vendor accounts. However, when we receive emails from them, the emails won't be processed as the field "locked ou...

Arjun11 by Tera Contributor
  • 261 Views
  • 1 replies
  • 0 helpfuls

Notification remainders for due 60 days

Hello Experts, Scenario: In policy form we have a fields called "valid to" and "approver" , if a person selects the policy valid to date as 25-03-2024, then it should send the notification to the Approver.For example: Valid To field count the days fr...

HOW TO ACHEIVE This requirement by using workflow

"Generate an approval request for any table. If the approval status remains 'requested' for 3 days and is not approved, send a notification reminder. Then, if the approval is still in the 'requested' state after 5 days, check again. If it is still 'r...

dheeru_1994 by Tera Contributor
  • 197 Views
  • 1 replies
  • 0 helpfuls

Auto-update Entity Owner

Hi All,   I have used the recently added functionality of Auto-update Entity Owner. I follow the next steps:   - Changed the Owner on the Source record - Entity Owner is dynamically changed - Ownership on the Control & Risk levels does not update to ...

Resolved! Compliance Workspace, Pending Group Tasks, filter issues

Good morning, I have an issue on PROD environment that in Compliance Workspace on "Pending Group Tasks" list the filter is not working properly, no records are displayed, I can't even see the filter, but on INT environment it is working fine. I don't...

Marius8 by Tera Contributor
  • 704 Views
  • 1 replies
  • 1 helpfuls

Questionnaire within audit that can't be standardized

Hello,I have following requirement and it is really hard to come up with any possible solution or even a nice workaround for this:My customer performs audits in ServiceNow by making use of audit engagement record functionalities. During these audits ...

Viktor17 by Tera Contributor
  • 475 Views
  • 1 replies
  • 1 helpfuls

GRC - PCI 4.0

We currently have PCI 3.0 citations in our instance. I have been asked to find out when PCI 4.0 will be available from ServiceNow or a vendor. Anyone have an insight?

Christine C by Tera Contributor
  • 715 Views
  • 5 replies
  • 2 helpfuls

Risk Assessments using Import Sets

I have a Risk Register with over 3500 records and I have configured a Risk Assessment Methodology for these records. These records include values of Impact, Likelihood and Control Effectiveness which I configured according to a certain matrix. How ca...

Calculate CIA rating for a Business Service

How can I calculate CIA rating for a Business Service based on the Risk Assessment.I need to use the GRC out of the box assessment Risk Assesment and calculate a CIA - confidentiality, integrity, availability score for one of the Business services. H...