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09-21-2023 04:15 AM - edited 09-21-2023 04:15 AM
Hi Team,
We are trying to set up Advanced Risk Assessment where customer asked to display some additional fields on the Inherent Assessment section. Current OOB layout does not have any dedicated field for Impact and it has only the calculated impact score.
We are uploading previous assessments into the system and those having both Impact and likelihood values. As we dont have impact field from OOB, can I create custom field and how can I place it on the layout. When I checked the Form Design, it was showing Formatter.
Any suggestion would be helpful. Thanks in Advance.
Solved! Go to Solution.
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09-26-2023 07:11 AM
Hi @PrakashRam ,
You will need to store the values from your external system to servicenow's sn_risk_advanced_manual_factor table if it's a manual and sn_risk_advanced_group_factor table if it's a group factor.
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09-21-2023 06:41 AM
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09-26-2023 03:55 AM
Hi BMM,
Thanks for your reply.
I have created impact and likelihood factors but we also trying to upload previous assessments into the system ( which they have taken offline ).
So basically i need to store these values in the same Impact and Likelihood factors what we have. Is that possible as below ? or I should go and create a new fields and put it in general section out of factors display.
Thanks.
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09-26-2023 07:11 AM
Hi @PrakashRam ,
You will need to store the values from your external system to servicenow's sn_risk_advanced_manual_factor table if it's a manual and sn_risk_advanced_group_factor table if it's a group factor.
