Show Multirow Variable set under variables tab

[Samyak Jain1]

Hi All,

I need your help in showing multirow variable set in native view when agent creates a case from backend under variables tab as below

Note - This catalog is hidden from the Portal for everyone

I am successful in showing the variables under the variable Tab by inserting record in "question_answer" table and "sc_multi_row_question_answer" but it is not coming as multi row variable set

Any help would me much appreciated

Thank You!

[Samyak Jain1]

End User as well as Agent will not able to see the record producer as it is hidden from everyone from Portal so they can't submit it from Portal.

Only Agent can submit the record producer that too from Native UI not from Portal and in that Native UI they want Variable Editor and inside variable editor they want a multi row variable set

[Ankur Bawiskar · Accepted solution]

@Samyak Jain1 

So without they filling how are they planning to fill the variables on the form?

The variable editor will be shown only when record is generated via record producer.

Are you saying they want to create New record using New button from table list and there they want to see Variable editor and they will fill the variables from there?

If yes then it's not a good practice

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Samyak Jain1]

Thanks for you reply