Show Multirow Variable set under variables tab

Samyak Jain1 · ‎03-17-2025

Hi All,

I need your help in showing multirow variable set in native view when agent creates a case from backend under variables tab as below

Note - This catalog is hidden from the Portal for everyone

I am successful in showing the variables under the variable Tab by inserting record in "question_answer" table and "sc_multi_row_question_answer" but it is not coming as multi row variable set

Any help would me much appreciated

Thank You!

Ankur Bawiskar · ‎03-18-2025

@Samyak Jain1

So without they filling how are they planning to fill the variables on the form?

The variable editor will be shown only when record is generated via record producer.

Are you saying they want to create New record using New button from table list and there they want to see Variable editor and they will fill the variables from there?

If yes then it's not a good practice

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

GopikaP · ‎03-17-2025

Hi @Samyak Jain1 , can you share some screenshots or script?

Samyak Jain1 · ‎03-18-2025

Hi @GopikaP , Thanks for your reply.

GopikaP · ‎03-18-2025

Hi @Samyak Jain1 , In which table are you creating this business rule? Are you trying to create a requested item using script with all the variables filled using script?

Samyak Jain1 · ‎03-18-2025

It is on custom table but if we are able to show on any form then we can show on custom form as well