The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Smart Assessment not available for the control Attestation Respondent

Jay Van
Tera Contributor

‎02-21-2025 08:22 PM

Hello, after enabling the Smart Assessment Engine plugins, we cannot pick the smart assessment for the attestation respondent on the classic control record. Is the solution to add the smart attestation field to the classic control record? Has anyone ran into this problem or can provide a solution? We are on the Service Now Washington DC version. 

 

Select Attestation for Attestation Respondent on Control.png

 

 

 

Changing the field table from the Attestation Metric table to Attestation Template table will not work, the classic attestation is required for risk assessments (smart assessments can only be used to identify risk).

 

Select Attestation for Attestation Respondent on Control - Assessment Metric Types.png

 

 

The classic attestation is available from the Attestation Metric table on the classic control record. However, the smart attestation is in the Attestation Template table is not on the classic control record. 

 

We have set the smart attestation and attestation method on the control. 

 

Control Smart Attesation Type Selected and Smart Attestation for Attestation Method.png

 

 

We have set the control objective to smart assessment and the attestation method. 

 

Control Objective Smart Assessment and Smart Assessement Type.png

 

Control Objective Smart Assessment and Smart Assessement Method.png

0 Helpfuls
  • 1,001 Views
2 REPLIES 2

adam04miller
Tera Contributor

‎03-17-2025 11:03 AM

Hi @Jay Van , there is a system property you need to set first:

  • sn_compliance.enable_smart_assessments - set to true

After setting to true, you should be able to configure controls/ control objectives to use the smart assessments.  Couple of things to keep in mind:

  • OOB UI Policies will only allow the Assessment method to be editable in the workspace view, it will still show read-only in the classic.
  • Assessment method needs to be set at the control objective level if the control in question is inheriting from a control objective
  • You cannot change the assessment method for Control Objectives if they are tied to a policy that is Published.  Put the policy back into draft, change associated control objectives, re-publish the policy.

Cheers,

 

Adam

Community Alums
Not applicable

‎03-18-2025 04:12 AM

Hi @Jay Van ,

There is a OOTB UI policy called "Make Assessment method and Attestation readonly on classic UI" is responsible for Assessment method to not be available on Classic UI and you cannot change the Assessment method to Smart Assessment.

Also, there is another UI policy called "Show/hide smart assessment" works hand by hand with the above UI policy.

 

Now, the way you were trying to change the Attestation from control record, that's not teh correct way, the attestation method gets added from control objective record, however due to the above mentioned ui policies you cannot change it from Control objective record as well as it's read ONLY.

 

SandeepDutta_0-1742296179213.png

SandeepDutta_2-1742296281557.png

So, if you want to customize the solution, then you need to deactivate the UI policies and then work.

And Yes, before doing any changes , make sure the property  "sn_compliance.enable_smart_assessments" - set to true.