Unable to create Risk Event Task

Don Dom
Tera Contributor

Hello.

I have fresh installation of GRC module in DEV.

 

I have error: "Unique Key violation detected by database ((conn=986192) Duplicate entry 'TASK0021050' for key 'task_CHG1997867_index')"

 

But this change do not exists in DEV: CHG1997867

 

DonDom_0-1732020213901.png

Any idea please how to fix this ?

Thx.

2 REPLIES 2

Harihara Subra1
ServiceNow Employee
ServiceNow Employee

Hello. Was there any customization done on the task table?

Hello

Looks like the prefix for both the task and catalog task are configured to be the same, which is causing a conflict because this same prefix is also being applied to the Risk Event tasks.