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Resolved! Entity not getting Downstream Controls and Risks

Hi,  I cloned my Dev to the Test environment and now when I link an entity to an entity type, the entity is not getting the Downstream Controls and Downstream risk. Everything still works fine in the Dev environment before and after the clone. Anyone...

vt5 by Tera Expert
  • 776 Views
  • 2 replies
  • 0 helpfuls

Why are the BCM Document Templates to Generate PDFs changing the font of the PDF to Arial or Times New Roman after generating a PDF, but when previewing it shows as Calibri (intended font choice)?

When previewing a document template for BCM the document shown displays in Calibri font, as intended. However, when we generate PDF documents from BIAs Plans or Events the system changes the font to either Arial or times new roman. I have changed all...

Joseph43 by Tera Contributor
  • 1141 Views
  • 3 replies
  • 1 helpfuls

Resolved! Confidentiality flag for audit and compliance records

Hi all, I have a question about the new feature of the Confidentiality flag for audit and compliance records.  It refers to "My tasks" in the workspace.  Does that mean this feature is only available with the workspaces? Thanks. M.

Acls on m2m tables and control attestations

We have "read" Acls on the GRC tables like risk, control table based on a field and a role. Only users with a specific role and the flag set to true will have read access to risks, controls, control objectives, risk statements, entity types, entities...

rajeeshraj by Tera Guru
  • 1059 Views
  • 2 replies
  • 2 helpfuls

Resolved! Only one primary contact for each company

Only one primary contact for each table when ever we hit on new button to create a new vendor contact it should check the primary contact check box for existing records with the same vendor name("company" backend name) , If exists it should not allow...

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Rajendar3 by Tera Contributor
  • 1849 Views
  • 7 replies
  • 1 helpfuls

Auto-update owner has no effect?

Hi, I'm experimenting with the new "auto-update owner" flag in Entities. Created an Entity Type, see 1st screenshot (auto-update owner activated)The Entity is created with the correct owner from the source record when Scheduled Job: GRC Profile Gener...

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Resolved! Sending Vendor Risk Assessment to multiple vendors at the same time

Hi community, I have a question about sending Vendor Risk Assessment (will call it VRA) to multiple vendors at once. I have looked through the documentation, but it does not seem to include information on what I am looking for. OOTB the VRA is sent t...

erik15 by Tera Contributor
  • 1022 Views
  • 2 replies
  • 1 helpfuls

Resolved! Updated by "system"

When the Updated by field shows "system" rather than a user ID, does that mean the record was imported from another system or maybe imported from Excel?  Is there a way to figure out what system updated the record? The Source field is blank.  Thanks ...

mjdeandrea by Tera Expert
  • 1809 Views
  • 3 replies
  • 0 helpfuls

Error field is missing when previewing imported data

Hello, I am currently trying to upload from template. However the upload shows rows with errors in import set. Unfortunately I am not able to view the error messages in order to fix them Even if I select the "gear button" and get the errors tab to be...

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Kaloyan2 by Giga Contributor
  • 497 Views
  • 3 replies
  • 0 helpfuls

Heatmap data not visible on Risk Workspace

Hi All,   We are working on Advanced risk management and enabled the Risk Workspace. We have created a Risk Assessment Methodology and enabled Heatmap Configuration for it. But, when we see it on the Risk Workspace, we are not able to see any data on...

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Resolved! IRM (Integrated Risk Management) vs GRC Class difference

Hi all,I'm new in GRC I am having hard time understanding difference between class titles ServiceNow offered last year and what's is being offered now:Last year (Orlando release time) there ServiceNow was offering the following classes: Governance, R...

Valqe by Tera Expert
  • 11992 Views
  • 1 replies
  • 1 helpfuls

Resolved! Risk statement scoring system

Hi Everyone, I'm new to GRC. I have this requirement where I have two risk statements in two difference categories: Example: Financial Category: Risk statement 1: The companies year founded. If company year founded is greater than 5 years it would sc...

Tadz by Kilo Sage
  • 1146 Views
  • 4 replies
  • 1 helpfuls