Unable to initiate Questionnaire for a Risk identification record under Risk Identification methodology

Chenab Khanna
Tera Expert

Hi,

I have configured a Risk identification and its questionnaire for an entity class as below - 

Risk identification configuration - 

find_real_file.png

Risk identification questionnaire - 

find_real_file.png

After generate risk identification record, i am unable to Initiate questionnaire as a risk admin.

The issue is, when i click on Intitiate questionnaire, nothing happens. No assessment is generated and i cannot more further

find_real_file.png

Questionnaire should have come in the related list but it did not. Any insights?

6 REPLIES 6

shaikzahid0713
Tera Contributor

Hi Chenab, In addition to the process you have done, you need to do one more step in this process i.e, adding the entity class filter in metric category of the Questionnaire you configured for this particular identification

 

shaikzahid0713_0-1711445516734.png

 

I think this would help in assigning the questionnaire to the respondent you choose in Risk Identification Configuration. Please mark my solution as correct if it is helpful!

ying_han
ServiceNow Employee
ServiceNow Employee

OOB script include requires respondent to have sn_grc.business_user or sn_grc.business_user_lite role.

new sn_risk_advanced.RiskIdentificationUtils().getRespondent(current);
 
Does all your respondent has the role?