Vendor contact facing Access denier error

[anand-bhosle]

Hi

When a new vendor contact has been created and they have received an email with temp userid/password. Upon resetting their password vendors getting access denied screen (see below) on vendor portal. It only happens when a new vendor contact has been created. The work around would be to reset their password again & send creds through an email. Upon checking with networking team they said there are too many requests from servicenow to network which is very odd.

Anyone encountered this issue? any leads to solve.

Thanks in advance

Anand

[Rajesh_Singh]

@anand-bhosle 

Check these locations to see if you can resolve the "access denied" issue for new vendor contacts in ServiceNow:

Verify the access privileges of newly added contacts by checking their user roles and permissions.
Procedure for Resetting Passwords: Check to See if the first reset updated system access correctly.
Network Traffic: Examine the concerns raised by the networking team regarding ServiceNow's excessive request volume.
Synchronization Delays: Look for any gaps in time between updating access rights and changing passwords.
System Logs: Examine logs for any particular error messages pertaining to this problem.
ServiceNow Support: If unresolved, consult ServiceNow support or community forums for similar cases.

[anand-bhosle]

Hi @Rajesh_Singh Thank you for responding.

Before posting here I verified every mentioned step above & found nothing. Our networking team noticed too any login attempts in fewer windows but that just happened once. I have also submitted a HI ticket to get insight from the ServiceNow internal team, but there has been no response yet. Checking here if anyone encountered the same issue.

Thanks

Anand