What determines the STATUS of a control in GRC?

[juliesutton]

I have a policy with an associated control objective, control, indicator template and indicator.  The indicator shows passing as the last result.  What changes the status of the control itself?  It shows non-compliant?  Is that tied to the attestation?

Thanks,

Julie Sutton

[sachin_namjoshi]

If your implementation is OOB, then i will suggest you to create HI incident for support to troubleshoot further.

Regards,

Sachin

[Dexter Parre_o]

Hi Julie,

Can you check the Activity Journal and see if it shows any activity log for Status field? If not, you can add it by clicking the Configure available fields link (see below).

Once you can see the activity log for the said field, see if there were other changes that occurred at the same time the control became non-compliant. Check the date and the user who caused the change as well and maybe you can trace that back to something. You can post the screenshot here as well so we can check.

Regards,

Dexter

[SanjivMeher · Accepted solution]

The Control Status is dependent on both Indicator task result as well as attestation result.

So if the attestation was failed, control becomes non-compliant

Or if the indicator task failed, control becomes non-compliant.

In any case an issue is created. So you should check, if there is an issue still open. 

Even if the last indicator task was passed, there could be an old indicator task, which was failed and its corresponding issue is still open, which is keeping the control non-compliant.