What is the difference between user and operator licenses in ServiceNow?

[Amit Bhasin]

Quick Question -  trying to understand the difference between user and operator licenses in ServiceNow?

Amit 

[Maik Skoddow]

Hi @Amit Bhasin 

never heard anything about an operator license. Basically ServiceNow distinguishes between the user types "requester", "fulfiller", "administrator" and "business stakeholder"

But I recommend having a discussion with your ServiceNow sales rep, as licensing is like rocket science.

Kind regards
Maik

[Maik Skoddow]

Hi @Amit Bhasin 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

[Sebastien Fix]

IRM offers Operator licenses which are similar to Fullfiller for other modules. 

Any user who interacts in any way, shape, or form with a GRC record needs to have an Operator license. 

[Sebastien Fix]

The all user license for IRM requires that any user on the sys_user table hold a license. 

The Operator model gives all IRM roles / rights to specific users. Compliance is that any user that made any interaction with any GRC records requires a license for his sys_user. This is described in the Pricing and Packaging document on the partner partner portal.