As an ITIL User, I want a dashboard that easily provides me information about incidents.

abhisek · ‎07-04-2023

As an ITIL User, I would like to have access to a dashboard that easily provides me information about the Incidents that are assigned to me and my groups so that I can efficiently manage my workload throughout the day.

The ITIL User dashboard should contain the following items specific to Incident Management - My Work, My Groups Work, Incidents with SLA at 80% or more assigned to me - the list view columns for each should include - Number, State, Assignment Group, Priority, Task Type, Short Description. My Groups Work should also contain Assigned To after Assignment Group."

I have to implement the above requirement in my personal development instance.

Can anyone please help me out.

Thanks in advance.

Regards,

Abhisek Chattaraj.

AndersBGS · ‎07-04-2023

Hi ,

1. Create a report based in the incident table

2. Create the filter as below:

Save the report with the columns you would like and add to your preferred dashboard.

3. Create a report based in the incident table

4. Create the filter as below:

Save the report with the columns you would like and add to your preferred dashboard.

5. Create a report based in the incident_sla table

6. Create the filter as below:

Save the report with the columns you would like and add to your preferred dashboard.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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View solution in original post

AndersBGS · ‎07-04-2023

Hi @abhisek ,

When creating the reports utilized for the dashboard, you should use the dynamic assigned to is me / my group. In relation to your general query, where do you face issues with the dashboard/reports?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

abhisek · ‎07-04-2023

As of now I just need the below configuration in my Personal Development Instance:

The ITIL User dashboard should contain the following items specific to Incident Management - My Work, My Groups Work, Incidents with SLA at 80% or more assigned to me - the list view columns for each should include - Number, State, Assignment Group, Priority, Task Type, Short Description. My Groups Work should also contain Assigned To after Assignment Group."

AndersBGS · ‎07-04-2023

Hi @abhisek ,

I get your requirement, but according to development, I don't think that you will find any that will take you step by step in creating all your requirements. Please go ahead with the development in your PDI - If you face any issues in the development, I or the community will be happy to help.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

abhisek · ‎07-04-2023

Can you please let me know how I can create widgets for 'My Work', 'My Groups Work', 'Incidents with SLA at 80% or more assigned to me'.