Hello @kranthi2
Here’s a detailed explanation and example of an Async Business Rule and how it differs from an After Business Rule:
What is an Async Business Rule?
- Async Business Rules execute asynchronously, meaning they run in the background after the database operation is completed and do not block the current process.
- They are primarily used for tasks that do not require immediate feedback to the user (e.g., notifications, logging, external integrations, etc.).
- Async Business Rules improve performance and user experience because they allow the current transaction to complete without waiting for additional logic to finish.
What is an After Business Rule?
- After Business Rules execute synchronously after the database operation is completed but before the user sees the result. They block the transaction until the rule completes its execution.
- They are useful when subsequent actions depend on the outcome of the Business Rule, such as updating related records or enforcing data consistency.
Example of Async Business Rule
Send an email notification to the assigned user whenever the Incident priority is updated to "1 - Critical".
- Create a new Business Rule on the incident table.
- Set the When field to Async.
- Add this script:
if (current.priority == '1') {
gs.eventQueue('incident.critical_notification', current, current.assigned_to, gs.getUser());
}
- Define an Event called incident.critical_notification in System Policy > Events > Registry and attach an email notification to this event.
Example of After Business Rule
Automatically update the resolution_code to "Resolved by Support" when an Incident's state changes to "Resolved".
- Create a new Business Rule on the incident table.
- Set the When field to After.
- Add this script:
if (current.state == 6) { // Resolved state
current.resolution_code = 'Solution provided';
current.resolution_notes = 'Add resolution notes here';
}
Hope this helps!
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Juhi Poddar
