Hi everyone,I would like to share a practical use case that we recently implemented in ServiceNow. This solution helps users create or update Asset records in bulk by simply submitting a Service Catalog Item with an Excel attachment.This approach is ...
I have a question regarding ServiceNow notifications If a notification is configured to send to both Assignment Group Members and the Assignment Group Email and the group email distribution list contains the exact same users as the assignment group m...
Hi folks! We have noticed that we do not have email notifications set up to send the author of a knowledge article an email when their knowledge article has been approved and is published. Can someone please point me in the direction for where this l...
Hi, I want to create a problem through an incident, like if I am getting more than 10 incidents with some same configuration, then the problem will be automatically created. So, for this, I have to create business rules and make custom logic for thi...
Hi There, recently i am practicing catalog items building. and i got stuck to create one variable, i want to multiple options in one variable, when its come to service portal user can select two or three options at a time in single variable. i have ...
Hi Team,I have a requirement in ServiceNow Catalog + Flow Designer and need some guidance.Scenario:I have two List Collector variables in a catalog item:Variable A (List Collector)Variable B (List Collector)Both variables reference the same table and...
How to Copy paste keeping original format for the text in the knowledge Center.
When a user is trying to reset a password or use forgot password we are getting below error. I have verified login page it is at OOB version. It is working fine in one instance but not in another. I do not remember any customization done on it, I bel...
Hi Community,I got a task and would like guidance on sending ServiceNow log data to Dynatrace using ServiceNow LES(Log Export Service).Can someone guide me in the process or provide me with some resources for the same.
Hello. I am doing the ServiceNow CIS ITSM course. In this, I am on the ServiceNow Platform Implementation (Yokohama) course. I am not able to move forward from the step where I have to goto Now Create and follow the instructions give in the document ...
Change worldArea variable dynamically based on requested for's IT World Region In some scenarios, you may need to dynamically update a hidden variable based on another field’s value. For example, when the IT World Region changes, you want to set the ...
Dear ServiceNow Community friends, please help if you can I had below issue, if you can check and provide the solution. It is really great help & appreciate your response I am creating a catalog form & below is the requirementWhile filling the catalo...
deleteRecord() and deleteMultiple() are GlideRecord methods in ServiceNow for deleting records from tables. The first targets a single record, while the second handles bulk deletion based on query conditionsDeleteRecord():deleteRecord() performs to d...
We have a requirement to archive accounts (customer_account) and all related cases and contacts. To achieve this I was trying to create an archive rule but the account table is not available for selection. How does this archiving process works? Do I ...
Hi,i'm trying to show an image on a catalog item form. Unfortunately after uploading the image on the db_image table and after configuring the macro, the result is the following: here's how i have configured this part of the catalog item: Please advi...
