Where to find the documentation?
Hello Learners,I am new here. May i know where can i find the documentation for all the available features/modules such as Virtual Agent, OnCall scheduling etc., within ServiceNow ITSM?
Forum Posts
Service Catalog task - Failed
Followed all the steps but validation fails even though the record is created. How do I get pass this so I can complete the course. Thanks
can I change the "State" of the change request
I am attending ITSM Fundamentals LabXand by accident I went to the next phase "Implement" , now I need to go back to the previous phase so I can make sure of the "state" to submit the task,I tried many things but I think community will help me more ...
Unable to trigger legacy Risk Assessment (assessment_master) on Service Portal for Record Producer
Hi ServiceNow Community,I am trying to trigger a Risk Assessment when a user submits a Change Request via a Record Producer in Employee Center (/esc). The goal is to present the Risk Assessment to the user upon record creation so they can complete i...
Unable to Install Agile Plugin in My PDI – Only SAFe Agile Plugin Is Available
m trying to install the Agile Development plugin in my Personal Developer Instance (PDI), but I'm unable to find it. When I search for Agile-related plugins, I only see the SAFe Agile plugin available.Has anyone else experienced this issue? Is the st...
Limit number of records in a multi row variable set based on a condition
I have checkbox named 3 records only in variable set that is a MRVS . I want that whenever its value is true, user should not be able to create more than 3 records in MRVS , and if that is false , user can create records of by default value i.e 50. ...
Requesting Yokohama Instance
Hi Team,I am trying to request a new ServiceNow instance with the Yokohama version. However, when I attempt to request an instance, only the Zurich and Australia versions are available in the list.I specifically require a Yokohama version instance. I...
Understanding Service catalog flows
Hi All,I have worked on ServiceCatalogs before but not in depth. I was wondering about the process engine related tab under service catalog. I wanted to understand the fields "flow", "execution plan" and "workflow" in depth. I mean I understand the f...
Change Request State changes from New to Implement even before saving it
One issue came recently where user creating on new change then when clicking on location in that case state is changing from new to implement, see the attached ss and one more thing ahh when I'm impersonating him state is not changing and even he log...
ITSM scenarios
If there are client A and client B, Client A should not see applications for client B and vice versa how you will do this other than domain separation?
User with Read only access
Hi If someone has ITIL role and I add snc_read_only role with it, then the user cannnot create/update/delete any table data or is there any issue with this role?Total role for this user - 52itilsnc_read_onlysn_sow.it_agent_dashboard_userdependency_vi...
Learrn ITSM Module
Hello everyone,I hope you're doing well.I'm currently learning the ServiceNow ITSM module and would like to gain hands-on, practical experience rather than just understanding the theory.Can anyone recommend the best way to learn ITSM with real-world ...
How to Attach a Profile Photo to a Newly Created User Using Script?
Hi Team,I am looking for a script-based approach to attach a profile photo to a newly created user (sys_user).My instance does not have a user_image table. I would like to know how to associate a profile photo with a user record using a script.Requir...
Creating multiple tasks having same sequence at a time using decision table
I want to create multiple catalog tasks at a time having same sequence and the sequence is coming from decision table. For example in the decision table there are 5 records having sequence 1 and 5 catalog tasks need to create at a time and after comp...
Resolved! Required Clarification for the Plugin Recommended Actions - Advanced is included in my Subscription?
HI, Our subscription shows that we have Recommended Actions - Advanced plugin - Screenshot -1but it is showing paid, when we search this in Plugin - Screenshot 2Can we install this as free or we need to pay extra for this??????Our Current Subscripti...
