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Guided Learning: ITSM fundamentals
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Forum Posts

Business Rule

I am having a bit of difficulty drafting a group assignment blocking rule within a BR.The rule should work as follows:Only N2 groups should have permission to assign tickets to N3. IF an N3 group tries to assign tickets to other N3 groups, they shoul...

PolyannaS by Tera Contributor
  • 438 Views
  • 1 replies
  • 0 helpfuls

Resolved! Record Producer Variable & Varaible Set

Hi,I have a requirement in my Record Producer where there is a variable named 'From Stockroom' and a Variable Set containing the following fields:1. Model - Reference to Model table 2. Condition - Select box - (New/Used/Refurbished)3. Available Quant...

UKush by Tera Contributor
  • 650 Views
  • 1 replies
  • 1 helpfuls

Resolved! Technical suppprt career path

Hello everyone,This is Sanjay. I have around 5 months of experience in technical support, and now I want to start my career as a ServiceNow Administrator. However, I’m a bit confused about how to begin and what steps I should follow, as I’m still a f...

dev_sanjay by Mega Contributor
  • 824 Views
  • 4 replies
  • 2 helpfuls

Resolved! Does data policy work on list view

Hello, Can any please confirm if data policies work on List view? Servicenow documentation states that "Data policies can apply rules to all data entered into the system, including data brought in through import sets or web services and data entered ...

SuchitraM by Tera Contributor
  • 2266 Views
  • 4 replies
  • 2 helpfuls