Change Management
I am new to change management. Can you please share me any notes regarding it or explain it clearly to me.Thanks in advance.
Forum Posts
ACL requiremnet is not working for me
Hi Team, I'm practising one senario o ACL Senario: Only spefic group memebers can see/edit/write the P1 Incidents other groups memebrs cannot see the P1 incidents.I tried using1) table.none 2) assigne role to ACL3) write a script Still it's not wo...
Knowledge
In this notification KM: Article rejected for publish In the advanced script, the line:answer = gs.getProperty('glide.knowman.enable_approval_notification', 'false');and this is called in the system property and set to true but still the author and u...
Resolved! ITSM- Request Management
Hello, Today I went through Request Management, and I got to know that after checkout an Order request is raised and if price is greater than 1000 dollers then eric has to approve it or RITM is created. But my main doubt is where we define that eric ...
knowledge
As a Knowledge Manager / Admin, I want to research and validate the CSV/XML import process for mass-migrating knowledge articles so that we can efficiently transfer content from external word documents.
Configuration item Field is not working as expected on the Change Form compare to Incident form
Configuration item field is behaving different in Incident form and Change form.So on incident Form there is Configuration item, where only selective CI is visible(Ci with Principal Classes)But on change form, all CI records available in CMDB_CI tabl...
Can we fetch and use API key from api_key_credentials table in a server-side script?
Hi All,I have a use case where the API key is stored in the api_key_credentials table. I want to use this API key directly in my server-side script, but I’m getting errors.Is there any way to use this key securely in my script while maintaining API p...
Resolved! How to start learning ServiceNow ITSM as a beginner?
Hi everyone,I’m fairly new to ServiceNow and have a basic understanding of things like Business Rules, Script Includes, Server and Client Side Scripts, UI Policies, and Data Policies etc.. I’d now like to move into learning ITSM in a more practical, ...
Snow Knowledge Exchange - Number Maintenance
Hi Team , During data load, we have observed that whenever a new record is created, the number is incremented by 1, even if the record is not saved. To address this, a solution is to set the system properties (glide.itil.assign.number.on.insert) to t...
change the global search box color in Polaris theme.
Want to change the global search box color on homepage of ServiceNow.
UI TYPE
Is there a way to check the access point of a record like we are accessing it via Workspace or a native UI or Portal.
New Asset creation showing all field read only when i click on create new asset button.
Hi Team, Can some help me in the new asset creation, when i click on create new asset button all field showing read only except Model and Model category field. Thanks,Nare.
can we create request via email inbound action?
i want to create a request via email inbound action in servicenow
Emergency change
Hello Community,Can Conflict run takes place when the type of change is Emergency ??
Guidance to learn development
Hi folks,I am new to Servicenow just started last month, I need guidance so that I can start my career as a developer.Thanks
