How to Copy paste keeping original format in knowledge Center
How to Copy paste keeping original format for the text in the knowledge Center.
Forum Posts
Resolved! On Portal, when a contact trying to rest/forget password we are getting error
When a user is trying to reset a password or use forgot password we are getting below error. I have verified login page it is at OOB version. It is working fine in one instance but not in another. I do not remember any customization done on it, I bel...
How to use ServiceNow Log Export Service (LES) to send log data to Dynatrace?
Hi Community,I got a task and would like guidance on sending ServiceNow log data to Dynatrace using ServiceNow LES(Log Export Service).Can someone guide me in the process or provide me with some resources for the same.
ServiceNow Platform Implementation (Yokohama) course
Hello. I am doing the ServiceNow CIS ITSM course. In this, I am on the ServiceNow Platform Implementation (Yokohama) course. I am not able to move forward from the step where I have to goto Now Create and follow the instructions give in the document ...
Dynamic Field Updates Based on IT World Region in Service Catalog
Change worldArea variable dynamically based on requested for's IT World Region In some scenarios, you may need to dynamically update a hidden variable based on another field’s value. For example, when the IT World Region changes, you want to set the ...
Resolved! User Fields are not auto populating while creating catalog form
Dear ServiceNow Community friends, please help if you can I had below issue, if you can check and provide the solution. It is really great help & appreciate your response I am creating a catalog form & below is the requirementWhile filling the catalo...
BLOG : DeleteRecord() vs DeleteMultiple()
deleteRecord() and deleteMultiple() are GlideRecord methods in ServiceNow for deleting records from tables. The first targets a single record, while the second handles bulk deletion based on query conditionsDeleteRecord():deleteRecord() performs to d...
How does archiving works?
We have a requirement to archive accounts (customer_account) and all related cases and contacts. To achieve this I was trying to create an archive rule but the account table is not available for selection. How does this archiving process works? Do I ...
Image is not appearing in the catalog item
Hi,i'm trying to show an image on a catalog item form. Unfortunately after uploading the image on the db_image table and after configuring the macro, the result is the following: here's how i have configured this part of the catalog item: Please advi...
Parallel task creation under one RITM with different assigment group using decision table.
Parallel task creation under one RITM with different assignment group using decision table using dynamic value variable form list collector selection by requester.
Where should I start when implementing a CMDB from scratch with data currently in Excel?
Hello everyone,I am currently involved in a ServiceNow implementation project and we are planning to build our CMDB from scratch. At the moment, most of our infrastructure and application inventory exists in Excel files maintained by different teams....
Report to capture unique "phrase" by unique user
Hello,Appreciate any help in advance. I need to create a report to get a number of incidents by user where a phrase "abc def" is put in either resolved by notes or in additional comments.I did create a database view for incident and sys_journal_fie...
Resolved! ServiceNow university, "ServiceNow Administration Fundamentals" Lab 4.3.1, not able to download
Dear Community FriendsApologies for long message. Please help if you can, Thanks in advance. I am using ServiceNow Corporation University.Going through topic: ServiceNow Administration FundamentalsLab 4.3.1 says: Import HHD hardware data. Video is pl...
Deletion option stays On in Favorites Navigation bar
1. Click on Favorites Navigation bar.2. Notice all the X's are visible on all Favorites (for deletion). Thank you for your support in advance!
Issue with Arrow Visibility in Navigation Bar
I am facing an issue with the navigation bar. The background color is white, and the arrow icon is also white, which causes it to overlap and become invisible. When I hover my cursor over a module, the arrow becomes visible. However, when I click on ...
