ITSM scenarios
If there are client A and client B, Client A should not see applications for client B and vice versa how you will do this other than domain separation?
Forum Posts
User with Read only access
Hi If someone has ITIL role and I add snc_read_only role with it, then the user cannnot create/update/delete any table data or is there any issue with this role?Total role for this user - 52itilsnc_read_onlysn_sow.it_agent_dashboard_userdependency_vi...
Learrn ITSM Module
Hello everyone,I hope you're doing well.I'm currently learning the ServiceNow ITSM module and would like to gain hands-on, practical experience rather than just understanding the theory.Can anyone recommend the best way to learn ITSM with real-world ...
How to Attach a Profile Photo to a Newly Created User Using Script?
Hi Team,I am looking for a script-based approach to attach a profile photo to a newly created user (sys_user).My instance does not have a user_image table. I would like to know how to associate a profile photo with a user record using a script.Requir...
Creating multiple tasks having same sequence at a time using decision table
I want to create multiple catalog tasks at a time having same sequence and the sequence is coming from decision table. For example in the decision table there are 5 records having sequence 1 and 5 catalog tasks need to create at a time and after comp...
Resolved! Required Clarification for the Plugin Recommended Actions - Advanced is included in my Subscription?
HI, Our subscription shows that we have Recommended Actions - Advanced plugin - Screenshot -1but it is showing paid, when we search this in Plugin - Screenshot 2Can we install this as free or we need to pay extra for this??????Our Current Subscripti...
Adding attachments to Email
We want to send attachment available in sctask1 through email .The email gets trigger after closure of sctask 6. We wrote the business rule at certain condition but it is not working . can anyone please help me how to get this ? (function execut...
Resolved! Automated Bulk Data Import from Excel Using Service Catalog
Hi everyone,I would like to share a practical use case that we recently implemented in ServiceNow. This solution helps users create or update Asset records in bulk by simply submitting a Service Catalog Item with an Excel attachment.This approach is ...
Notification
I have a question regarding ServiceNow notifications If a notification is configured to send to both Assignment Group Members and the Assignment Group Email and the group email distribution list contains the exact same users as the assignment group m...
Knowledge Article Approval Email Notification
Hi folks! We have noticed that we do not have email notifications set up to send the author of a knowledge article an email when their knowledge article has been approved and is published. Can someone please point me in the direction for where this l...
to create a problem through incident
Hi, I want to create a problem through an incident, like if I am getting more than 10 incidents with some same configuration, then the problem will be automatically created. So, for this, I have to create business rules and make custom logic for thi...
selecting multiple options in one variable
Hi There, recently i am practicing catalog items building. and i got stuck to create one variable, i want to multiple options in one variable, when its come to service portal user can select two or three options at a time in single variable. i have ...
How to evaluate List Collector values in Flow Designer and trigger approval based on keyword
Hi Team,I have a requirement in ServiceNow Catalog + Flow Designer and need some guidance.Scenario:I have two List Collector variables in a catalog item:Variable A (List Collector)Variable B (List Collector)Both variables reference the same table and...
How to Copy paste keeping original format in knowledge Center
How to Copy paste keeping original format for the text in the knowledge Center.
Resolved! On Portal, when a contact trying to rest/forget password we are getting error
When a user is trying to reset a password or use forgot password we are getting below error. I have verified login page it is at OOB version. It is working fine in one instance but not in another. I do not remember any customization done on it, I bel...
