Business rules

[pnarendra12]

Hi Team,

Please help, "How to create the business rule on the problem table  for the automatic creation of problem_task when the state is in assess and after saving the problem task has to create.

Thank You

[Chaitanya ILCR · Accepted solution]

Hi @pnarendra12 ,

create an after insert update BR

with script

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

        var task = new GlideRecord('problem_task');
        task.initialize();
        task.problem = current.getValue('sys_id');
        task.short_description = 'add your task short description'; //
        task.description = 'add description';
		//add you fields and set values if needed
        task.insert();

})(current, previous);

you can also go with Flow designer too

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR · Accepted solution]

Hi @pnarendra12 ,

create an after insert update BR

with script

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

        var task = new GlideRecord('problem_task');
        task.initialize();
        task.problem = current.getValue('sys_id');
        task.short_description = 'add your task short description'; //
        task.description = 'add description';
		//add you fields and set values if needed
        task.insert();

})(current, previous);

you can also go with Flow designer too

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Juhi Poddar · Accepted solution]

Hello @pnarendra12 

Try the solution below:

• BR configuration:

• Script

(function executeRule(current, previous /*null when async*/ ) {
    var task = new GlideRecord('problem_task');
    task.initialize();
    task.problem_id = current.sys_id;
    task.short_description = 'Initial assessment required';
    task.description = 'Auto-generated task as problem entered Assess state.';
    task.assigned_to = current.assigned_to; // Optional: assign to same user
    task.insert();
})(current, previous);​

The above business rule will trigger when the state changes to access and create a new problem task record.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[Ankur Bawiskar]

@pnarendra12 

what did you start with?

It's an easy requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.