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09-01-2026 10:46 PM
In csm_consumer table i ahve a field called preferred language and i have added some choices to that field.
when i selct any value and save a record in the csm_consumer table it's getting set as en .
from where the default value is blank for that field it is an out of box field though.
i checked no brs no ui policy and no client script in csm_consumer table.
@Ankur Bawiskar do you have any idea?
Solved! Go to Solution.
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09-01-2026 11:35 PM
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-02-2026 12:47 AM
so you create new record and it sets preferred language as en automatically?
No business rule, etc you are saying.
Did you check if some flow is running and setting?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
