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3 weeks ago
In csm_consumer table i ahve a field called preferred language and i have added some choices to that field.
when i selct any value and save a record in the csm_consumer table it's getting set as en .
from where the default value is blank for that field it is an out of box field though.
i checked no brs no ui policy and no client script in csm_consumer table.
@Ankur Bawiskar do you have any idea?
Solved! Go to Solution.
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3 weeks ago
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
so you create new record and it sets preferred language as en automatically?
No business rule, etc you are saying.
Did you check if some flow is running and setting?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
