email script notification
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yesterday
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
var number = current.number;
var rejectNotes = "";
var short_desc = current.short_description;
var article_link = gs.getProperty('glide.servlet.uri') + "nav_to.do?uri=kb_knowledge.do?sys_id=" + current.sys_id;
var author;
var revisor = current.revised_by;
if (revisor)
author = revisor.first_name;
else
author = current.author.first_name;
var lastComment, lastCommentLines;
var approval = new GlideRecord("sysapproval_approver");
approval.addQuery("document_id", current.sys_id);
approval.addQuery("state", "rejected");
approval.query();
if (approval.next()) {
lastComment = approval.comments.getJournalEntry(1);
lastCommentLines = lastComment.split("\n");
lastCommentLines.shift();
rejectNotes = lastCommentLines.join('<br/>');
}
var emailContent = {};
emailContent.templateContent =
"Hi " + author + ",<br/>" +
"<br/>" +
"<a href=" + article_link + ">" + number + "</a> is rejected.<br/>" +
"<br/>" +
"<b>Article Title</b>: " + short_desc + "<br/>" +
"<br/>" +
"<b>Rejection comments</b>: " + rejectNotes + "<br/>" +
"<br/>" +
"Please visit the article link if you want to revise the article.<br/>" +
"<br/>";
email.setSubject(number + " is rejected.");
template.print(emailContent.templateContent);
})(current, template, email, email_action, event);
how to do changes in the email script so that sys_updated_by also receive the notification
in the approval publish workflow in the create event param 1 is passed it is triggering to the author how to pass param 2 so that it should trigger to the sys_updated_by in the create event
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yesterday - last edited yesterday
Hi @Bhavani1995 ,
In email notification 'Who will receive" tab select the 'sys_updated_by' field in user/Group field to receive the notification.
You can do it by adding below code snippet in script
email.addAddress("cc", current.sys_updated_by,"")
For more information refer below
Thanks,
Bhimashankar H
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yesterday
Hi Bhimashankar,
How should I add in the email script so that when approver rejects the knowledge article then sys_updated_by should receive the reject notification
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
var number = current.number;
var rejectNotes = "";
var short_desc = current.short_description;
var article_link = gs.getProperty('glide.servlet.uri') + "nav_to.do?uri=kb_knowledge.do?sys_id=" + current.sys_id;
var author;
var revisor = current.revised_by;
if (revisor)
author = revisor.first_name;
else
author = current.author.first_name;
var lastComment, lastCommentLines;
var approval = new GlideRecord("sysapproval_approver");
approval.addQuery("document_id", current.sys_id);
approval.addQuery("state", "rejected");
approval.query();
if (approval.next()) {
lastComment = approval.comments.getJournalEntry(1);
lastCommentLines = lastComment.split("\n");
lastCommentLines.shift();
rejectNotes = lastCommentLines.join('<br/>');
}
var emailContent = {};
emailContent.templateContent =
"Hi " + author + ",<br/>" +
"<br/>" +
"<a href=" + article_link + ">" + number + "</a> is rejected.<br/>" +
"<br/>" +
"<b>Article Title</b>: " + short_desc + "<br/>" +
"<br/>" +
"<b>Rejection comments</b>: " + rejectNotes + "<br/>" +
"<br/>" +
"Please visit the article link if you want to revise the article.<br/>" +
"<br/>";
email.setSubject(number + " is rejected.");
template.print(emailContent.templateContent);
})(current, template, email, email_action, event);