Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Emergency change

HarshithaT18863
Tera Contributor

Hello Community,

Can Conflict run takes place when the type of change is Emergency ?? 

2 REPLIES 2

Vishwa Pandya19
Mega Sage

Hi @HarshithaT18863 ,

 

Conflict runs on all types of Change Models.

The BR to detect conflict triggers if State/Configuration Item/Planned Start Date/Planned End Date of a change request record changes.

Below is the URL for the BR:
https://<instance_id>.service-now.com/sys_script.do?sys_id=eeeb0f59d7410200d82ba1737e6103b1&sysparm_...

 

If my answer helped you in any way please mark it as correct or helpful.

J Siva
Kilo Patron

Hi @HarshithaT18863 
Regardless of the change type, the system will check the conflict status.
Regards,
Siva