Emergency change

HarshithaT93727
Tera Contributor

‎07-30-2025 12:19 AM

Hello Community,

Can Conflict run takes place when the type of change is Emergency ?? 

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Vishwa Pandya19
Mega Sage

‎07-30-2025 02:03 AM

Hi @HarshithaT93727 ,

 

Conflict runs on all types of Change Models.

The BR to detect conflict triggers if State/Configuration Item/Planned Start Date/Planned End Date of a change request record changes.

Below is the URL for the BR:
https://<instance_id>.service-now.com/sys_script.do?sys_id=eeeb0f59d7410200d82ba1737e6103b1&sysparm_...

 

If my answer helped you in any way please mark it as correct or helpful.

J Siva
Tera Sage

‎07-30-2025 02:04 AM

Hi @HarshithaT93727 
Regardless of the change type, the system will check the conflict status.
Regards,
Siva