How to start learning ServiceNow ITSM as a beginner?

Bhavya_
Tera Contributor

Hi everyone,

I’m fairly new to ServiceNow and have a basic understanding of things like Business Rules, Script Includes, Server and Client Side Scripts, UI Policies, and Data Policies etc.. I’d now like to move into learning ITSM in a more practical, hands-on way, but I’m not sure where to begin.

Which ITSM modules would you recommend starting with? Also, if there are any free resources or environments I can use to practice, I’d really appreciate your suggestions.

Thanks in advance!

Bhavya
1 ACCEPTED SOLUTION

prerna_sh
Mega Sage

Hi @Bhavya_ 

If you want to start learning ITSM, then it is recommended to start with "incident management", "change management", "problem management", and "catalogs". 
Best Place is "Now Learning" : ServiceNow ITSM Fundamentals on Demand (Xanadu) - ServiceNow University

It is also advisable to request a PDI for thorough practice.

You can request a PDI through the official ServiceNow Developer Site: Home | ServiceNow Developers

Guide: Guides | ServiceNow Developers To understand more about "PDI".
Also Go through: 
https://youtu.be/euYVzDzkG9A?si=z8uy7-bRyorItkYx
https://youtu.be/8YyIUtfFWQo?si=frAAysjrmQXPnrGt


If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

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ServiceNow Incident Management Overview In Hindi | Incident Managment Life Cycle Demo Your Queries:- What is the incident management in ServiceNow? What are the 4 types of major incidents? What is incident overview in ServiceNow? What are incident tasks in ServiceNow? What are the 3 types of ...
Hi Youtube Family, I am Ravi Gaurav. I am Expert in ServiceNow . Welcome to my youtube channel. In this Video you will find Incident, Problem and Change Management details in most easiet way. --------------------------------------------------------------------------------------------------- Below
5 REPLIES 5

prerna_sh
Mega Sage

Hi @Bhavya_ 

If you want to start learning ITSM, then it is recommended to start with "incident management", "change management", "problem management", and "catalogs". 
Best Place is "Now Learning" : ServiceNow ITSM Fundamentals on Demand (Xanadu) - ServiceNow University

It is also advisable to request a PDI for thorough practice.

You can request a PDI through the official ServiceNow Developer Site: Home | ServiceNow Developers

Guide: Guides | ServiceNow Developers To understand more about "PDI".
Also Go through: 
https://youtu.be/euYVzDzkG9A?si=z8uy7-bRyorItkYx
https://youtu.be/8YyIUtfFWQo?si=frAAysjrmQXPnrGt


If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

ServiceNow Incident Management Overview In Hindi | Incident Managment Life Cycle Demo Your Queries:- What is the incident management in ServiceNow? What are the 4 types of major incidents? What is incident overview in ServiceNow? What are incident tasks in ServiceNow? What are the 3 types of ...
Hi Youtube Family, I am Ravi Gaurav. I am Expert in ServiceNow . Welcome to my youtube channel. In this Video you will find Incident, Problem and Change Management details in most easiet way. --------------------------------------------------------------------------------------------------- Below