How to unflagged knowledge article on resolving the feedback task.
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‎01-23-2024 02:57 AM
Hello community,
I want to the functionality when all feedback task gets resolved or closed related to knowledge article then knowledge article should gets unflagged.
I will be grateful with your help.
Thank you!
1 REPLY 1
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‎01-23-2024 12:54 PM - edited ‎01-23-2024 01:00 PM
thanks for your response but its not worked for me.
i think it should be applied to kb_feedback table rather than kb_knowledge because whenever feedback get unflagged then only kb_knowledge will unflagged.