Hi all,I am working on a flow in Flow Designer for a Service Catalog item. The flow has an approval step, and it works fine for Approved and Rejected states. However, I am facing issues with the Referred Back state.Here’s what I need to achieve:When ...
(function() { // Assuming 'current' is the rejected record var groupId = current.u_ownership_group; // Field holding ownership group sys_id var rejectedBy = gs.getUserID(); // Step 1: Get members of the ownership group var grMembershi...
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { var number = current.number; var re...
(function executeRule(current, previous /*null when async*/) { var kb = new GlideRecord('kb_knowledge'); if (kb.get(current.document_id)) { if (current.state == 'rejected' && previous.state != 'rejected') { var author = curren...
var grUser = new GlideRecord("sys_user_grmember");grUser .addQuery("group", current.u_assignment_group);grUser .addQuery('user', '!=', current.u_assigned_to);grUser .query();var querStr = '';while (gr.next()) {if (querStr == '') {querStr = 'sys_idIN...
I am new to change management. Can you please share me any notes regarding it or explain it clearly to me.Thanks in advance.
Hi Team, I'm practising one senario o ACL Senario: Only spefic group memebers can see/edit/write the P1 Incidents other groups memebrs cannot see the P1 incidents.I tried using1) table.none 2) assigne role to ACL3) write a script Still it's not wo...
In this notification KM: Article rejected for publish In the advanced script, the line:answer = gs.getProperty('glide.knowman.enable_approval_notification', 'false');and this is called in the system property and set to true but still the author and u...
Hello, Today I went through Request Management, and I got to know that after checkout an Order request is raised and if price is greater than 1000 dollers then eric has to approve it or RITM is created. But my main doubt is where we define that eric ...
As a Knowledge Manager / Admin, I want to research and validate the CSV/XML import process for mass-migrating knowledge articles so that we can efficiently transfer content from external word documents.
Configuration item field is behaving different in Incident form and Change form.So on incident Form there is Configuration item, where only selective CI is visible(Ci with Principal Classes)But on change form, all CI records available in CMDB_CI tabl...
Hi All,I have a use case where the API key is stored in the api_key_credentials table. I want to use this API key directly in my server-side script, but I’m getting errors.Is there any way to use this key securely in my script while maintaining API p...
Hi everyone,I’m fairly new to ServiceNow and have a basic understanding of things like Business Rules, Script Includes, Server and Client Side Scripts, UI Policies, and Data Policies etc.. I’d now like to move into learning ITSM in a more practical, ...
Hi Team , During data load, we have observed that whenever a new record is created, the number is incremented by 1, even if the record is not saved. To address this, a solution is to set the system properties (glide.itil.assign.number.on.insert) to t...
Want to change the global search box color on homepage of ServiceNow.
