Create incident or service request via email

[Irfan Uddin1]

Hello Everyone,

Is there a way of creating an Incident or a Service Request from an inbound email.  Currently, ServiceNow is only creating Incidents using the inbound email action.  We want to if we can create either an incident OR populate a generic catalog item from an inbound email.  This is without using a template.

Thank you for your advise!

[DanielCordick]

you would need to use the Cart API in an inbound action to submit a catalog request.. you would need to add in the logic for what should be an INC and what should be a catalog item

this should get you started 

https://www.servicenow.com/community/developer-forum/submitting-a-catalog-item-from-an-inbound-actio...

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