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Create incident or service request via email

Irfan Uddin1
Kilo Contributor

‎01-18-2024 09:23 PM

Hello Everyone,

 

Is there a way of creating an Incident or a Service Request from an inbound email.  Currently, ServiceNow is only creating Incidents using the inbound email action.  We want to if we can create either an incident OR populate a generic catalog item from an inbound email.  This is without using a template.

 

Thank you for your advise!

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DanielCordick
Mega Patron
Mega Patron

‎01-18-2024 10:03 PM

you would need to use the Cart API in an inbound action to submit a catalog request.. you would need to add in the logic for what should be an INC and what should be a catalog item

 

this should get you started 

 

https://www.servicenow.com/community/developer-forum/submitting-a-catalog-item-from-an-inbound-actio...

 

 

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response helped in any way 

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