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10-15-2024 06:42 AM
When clicking on the KB number in the email notification, the page should be redirected to the article in SNOW.
10-15-2024 11:45 AM
Hi @Bhavani1995 ,
have you tried utilizing the URI or URI_ref? https://www.servicenow.com/community/developer-forum/what-is-the-difference-between-uri-and-uri-ref/...
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.Best regardsAndersRising star 2024MVP 2025linkedIn: https://www.linkedin.com/in/andersskovbjerg/
10-15-2024 05:18 PM
@Bhavani1995 Please check this below article.
https://servicenowguru.com/email-notifications-system-definition/email-links-uri-uriref/
Please mark my answer correct and helpful if this works for you.
