Hyperlink

[Bhavani1995]

 When clicking on the KB number in the email notification, the page should be redirected to the article in SNOW.

[AndersBGS]

Hi @Bhavani1995 ,

 have you tried utilizing the URI or URI_ref? https://www.servicenow.com/community/developer-forum/what-is-the-difference-between-uri-and-uri-ref/...

 if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders

[Gangadhar Ravi]

@Bhavani1995 Please check this below article.

https://servicenowguru.com/email-notifications-system-definition/email-links-uri-uriref/

Please mark my answer correct and helpful if this works for you.