Include attachment to Email notification on certain condition

[Bchaudhary]

Hey, 

Anyone know the alternative way of Include Attachment checkbox in Email notification. I am trying to create an email notification on incident record and want to send that notification with attachment on incident record on certain state of Incident.

[Harish KM]

Hi @Bchaudhary you can have the condition of state when to trigger Notification with attachment and without attachment. In this case you will have 2 notifications

[Bchaudhary]

@Harish KM Thanks for the response. I would only like to use one notification for all state. Any idea on that?

[Harish KM]

Hi @Bchaudhary in that case you need to create a email script with your condition inside email script to call this email script inside Notification

example:

you need to create email script with below script:

if(current.state == 3)

{

var gr = new GlideRecord('sys_attachment');

gr.addQuery('table_sys_id',current.sys_id);

gr.query();

if (gr.hasNext()) {

template.print("Attachments: <br />");

while (gr.next()) {

var attachLink = '<a href="' + gs.generateURL(gr.getTableName(),gr.sys_id) + '">' + gr.file_name + '</a>';

template.print(attachLink + "<br />");
}
template.print("<hr/>");
}
}

[Bchaudhary]

Hey @Harish KM, I tried it. But it seems working for users who have access to instance. What if external user wants to access it? Thanks