Move the update set xml file from dev to prod facing an error

[lavanyab190]

When I am trying to Retrieved the Update Set from dev to prod instance got an error Found a local update that is newer than this one even I am trying to click the Accept remote update set also not working again same error how to resolve this issue

[Bhuvan · Accepted solution]

@lavanyab190 

Use below knowledge articles to understand the cause of the issue

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1632826

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0684542

If you want to keep the existing configuration, use 'Skip Remote Update'. If you want to use the update set configuration, use 'Accept Remote Update'

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[kaushal_snow]

Hi @lavanyab190 ,

The error Found a local update that is newer than this one means that the target instance already has a version of a record that’s more recent than what your XML / Update Set is trying to overwrite. So ServiceNow is warning you about losing local changes if you accept the remote one.....

Here’s how you can resolve it:

>> Use the Compare with Local feature to see what is different between the remote version (from DEV) vs the local version (in PROD)........

>> Decide for each conflicting record whether you want to Accept Remote Update (replace the local) or Skip Remote Update (keep the local).......

>> If the local version has important changes, you might need to merge them into DEV, then re capture those in a new Update Set, and deploy that instead......

>> Ensure that you’re following the migration order (DEV > TEST > PROD) and avoiding manual changes in Prod that aren’t captured via Update Sets, so future migrations don’t hit same conflict....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[abirakundu23]

Hi @lavanyab190 ,

Did you get a chance to check my answer ?
If my answer help your problem, Please mark helpful & correct answer .