Time Duration calculation

[Shiva11]

Hi,

I need to calculate to duration Between State when the incident is moved from Closed state to Resolved State by metric definition

Can any one help me with script ?

[AndersBGS]

Hi @Shiva11 ,

First of all, the normal incident process followed in ServiceNow, is incident resolved to incident closed - not the other way around. Secondly, you have a property in the incident module which state when incident should move from resolved to closed:

Go to incident properties:

Find below property:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders