Unable to find the dropdown list in Dialog Window which was created as part of UI Action button.

kpadishala
Tera Contributor

Hi Team,

 

Am new to the GlideModal in ServiceNow, in one of the custom UI Actions there is a Dialog Box with dropdown list values visible for "admin" role people. Under UI Action condition there exist another role to allow this as well.

When impersonated with the user profile who are having the UI Action allowable role dialog box is appearing but unable see the list of values to choose.

Under UI Action script observed that one syntax line with following

 

var dialog = GlideModal ? GlideModal : GlideDialogWindow;

 

followed by calling respective piece of code.
Am unable to guess the area of glidemodal dialog window dropdown list which is not visible to the users in ServiceNow.
Kindly suggest the path to resolve this issue.

Thanks in advance.


BR,

KP

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