Update description with caller name

[Ajitsure]

Requirement : Description needs to be updated as caller name after update using business rule.

I have tried below code but its not working.

var gr = new GlideRecord('incident');
gr.addQuery('caller_id.name',current.caller_id.name);
gr.addQuery('description',current.description);
gr.query();
while (gr.next())
{
return current.description=current.caller_id.name;
}

[Gunjan Kiratkar]

Okay.

Then use below

current.description = current.caller_id.name;
current.update();

[Rahul RJ]

Hi Ajitsure,

You can write the business rule after the update 

 current.description=current.caller_id.name;
current.setWorkflow(false); //to avoid recursion
current.update();

Please mark my response as Correct based on Impact.

[Jochen Geist]

From a ServiceNow standpoint, I can only strongly advise against setting this up as an on after Business Rule and using current.update()

You can find detailed information on Now Support about what issues this will cause. 

The first step would be to understand why the name should be copied to the description. The name is already stored in sys_user and you can easily dotwalk there during filtering or reporting.

If there is a clear business requirement to do so, you won't need to write a single line of code to achieve this.

Just create a Flow that reacts on Caller changes;

and then update the Incident: