user redirect logout page directly

suresh kaliappa
Tera Expert

Hi all , 

 

Only 1 user was redirecting to logout page when user connects to ServiceNow service portal. We configured SSO with azure. Even from azure ad we check the user details and created with the same details available in azure ad. but also user still getting logout page. so can someone please assist what was the issue here? 

3 REPLIES 3

Mark Manders
Mega Patron

Can you clear the cache and have the user clear their browser cache as well and see if that helps?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

shantanu_patel8
Mega Guru

Hi @suresh kaliappa ,

 

Have you checked the "Locked out" and "Active" field for the user trying to log in the servicenow instance? 

 

shantanu_patel8_0-1747986968897.png

Please mark the answer helpful clicking on 👍 and correct if it helps the issue. Happy scripting 🙂

 

-Shantanu

 

 

User is active.