Hi how does the client script differentiates which g_scratchpad variable it's utilizing if there exist more than 1 g_scratchpad variable with the same variable name and defined on the same table. TIA
In order guide I have to pass the requested for field which user entered to all other catalog items without affecting the existing individual catalog item behavior how can it's made? #orderguide
I want to filter records based on the 'tags' field. In the condition builder, I aim to perform the following: Field: tags, Operator: 'is one of', Value: 'tags_records'. However, in the condition builder for the 'tags' field, there is no operator avai...
I have a requirement where I need to show the (RITM) item variable key, value on a notification page. I looked into 2 tables, 'sc_req_item', 'sc_item_option_mtom'. I can filter required RITM and lookup the variable using fields "Dependent Item.Quest...
Hi Everyone, We have a health scan from ServiceNow, where we have to handle reports which were run more than 3 months back. Trying to come up with an automatic solutions, where to send emails to reports owners and delete them after some days. But w...
Hi all, I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in...
Hi all,I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in ...
Expired CIS ITSM certificate, we need to re do the exam or we have another way to upgrade it
Hi,i'm trying to show an image on a catalog item form. Unfortunately after uploading the image on the db_image table and after configuring the macro, the result is the following: here's how i have configured this part of the catalog item: Please advi...
Can we download KB articles from any of the knowledge base in one shot? If yes, How?
I have a scenario in which i want to create an incident with the help of Catalog Item instead of record producer. how can i do this?For this purpose we can use flow design and something else?
Hello All, Is it possible to copy a variable via scripting? I have created UI page which is taking values from respective table Please see below popup screenshot for reference. I need to create copy of selected above variable to below catalog it...
Hi, I have a piece of code whihc find out the active users with no roles and its working perfectlyvar x = new GlideRecord('sys_user');x.addEncodedQuery('active=true^sys_id!=javascript:getRoledUsers();');x.query();while(x.next()){ gs.print(x....
How to display attached html file content in knowledge article body. If a user attach any html file in any KB Article, the html file content should display in article body. How to do this ?
