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Guided Learning: ITSM fundamentals
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Order guide

In order guide I have to pass the requested for field which user entered to all other catalog items without affecting the existing individual catalog item behavior how can it's made? #orderguide

Ranganath by Tera Contributor
  • 510 Views
  • 2 replies
  • 2 helpfuls

Resolved! Reading variable name from service catalog

I have a requirement where I need to show the (RITM) item variable key, value on a notification page.  I looked into 2 tables, 'sc_req_item', 'sc_item_option_mtom'. I can filter required RITM and lookup the variable using fields "Dependent Item.Quest...

Sri29 by Tera Contributor
  • 2306 Views
  • 3 replies
  • 0 helpfuls

Resolved! Copy of Variable

Hello All,   Is it possible to copy a variable  via scripting? I have created UI page which is taking values from respective table  Please see below popup screenshot for reference. I need to create copy of selected above variable to below catalog it...

shraddhaDSawant_0-1700730054952.png shraddhaDSawant_1-1700730151937.png
Community Alums by Community Alums  
  • 1689 Views
  • 3 replies
  • 1 helpfuls

Resolved! gliderecord script

Hi, I have a piece of code whihc find out the active users with no roles and its working perfectlyvar x = new GlideRecord('sys_user');x.addEncodedQuery('active=true^sys_id!=javascript:getRoledUsers();');x.query();while(x.next()){    gs.print(x....

saini123 by Tera Contributor
  • 424 Views
  • 1 replies
  • 0 helpfuls