Guided Learning: ITSM fundamentals
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

SLA

We had a requirement to create a SLA for one of the catalog item. In that catalog we have 2 choices, for 1st choice it has a sctask which has 5 days of SLA. And for 2nd choice we have 2 sctask, 1 sctask has 6 days SLA and another one had 5 days SLA. ...

Resolved! Multiple Assignment Group

Hi Team,I would need help, i need to run the report and fetch incident ticket data for 149 assignment groups. I don't see any such option available in report section for adding multiple assignment group.  Appreciate your help.  Regards,Garvit 

Garvit1 by Tera Contributor
  • 1675 Views
  • 6 replies
  • 0 helpfuls

Orderguide

Orderguide: Hardware & Software  Two catalogs: Hardware and SofwareIf both the catalogs are selected then it should create two RITMs and approvals should be triggerd.

Top Helpful Authors