Resolved! Database View
Can we create database views without reference fields? or is it mandatory to have reference fields available to join tables, kindly assist, Thanks!
Forum Posts
Resolved! Multiple Assignment Group
Hi Team,I would need help, i need to run the report and fetch incident ticket data for 149 assignment groups. I don't see any such option available in report section for adding multiple assignment group. Appreciate your help. Regards,Garvit
Orderguide
Orderguide: Hardware & Software Two catalogs: Hardware and SofwareIf both the catalogs are selected then it should create two RITMs and approvals should be triggerd.
Resolved! how to get excel download link in the service portal form in servicenow based on the category
Hi,I need help regarding the below scenario. Can anyone please help me? In the portal when we are filling out a form for the request by selecting the particular service category (as shown in the attached picture ) the Excel sheet should be populated ...
Show Display values for reference field on the report created on table sc_item_option_mtom
Hi All, Once request is submitted, RITM will be created. I am generating report (in PDF format )for catalog item variables filled or selected when user will submit Service Request.I have created report on table "sc_item_option_mtom". If the Question ...
Resolved! How to hide/display field based on the user location in Record producer?
Hi All,I have a requirement Actually in record producer, i am using a Variable set , in that , three fields, " Selected user(Reference field), type of leave and time of period ", So here the field 'leave type' was only visible , when the user(Selec...
SMTP server account is not available
In my personal PDI, I am not having SMTP email account. not able to send/receive email from ServiceNow to personal email vice versa. @ANKUR BAWISKAR
Business Rule not working on Audit table
Hi Experts, I have created a after insert business rule on [sys_audit] table. But it is not working.
case install
configuration service case how to case install for Pluge
Resolved! Restricting task table
Hi community, I've tried a 3rd party tool that has an endpoint of /api/now/table/task As far as I know the task table is a parent table of incident, case, change, problem since the external users can access the case table to get their cases through t...
Resolved! what is the default return for a API end point of Task table get method using 3rd party tool
I have tried using a get method using an endpoint of /api/now/table/task I don't know what is the logic or the default filter for it, is it getting all the records of the user can access to? I thought it would be just like the /api/now/table/sn_custo...
RITM is not waiting for request approval
Hello everyone, We are currently facing an issue where the Requested Item (RITM) is not waiting for request approval as intended. In our scenario, the desired behavior is that upon requesting approval, the RITM's execution should only start after the...
Email Template
I have created an email template that auto populates the body with a sign off template. I have set the conditions and this seems to work seemingly on the sn_customerservice_case table but not on the sn_customerservice_task table. I recreated the same...
walk-up appointment cancelled automatically
Hi team,I have booked a walk-up appointment after 5 mins of the gap , state of the walk-up appointment are changing state from ready to cancelled. What might be the reason for this.
