user redirect logout page directly

[suresh kaliappa]

Hi all , 

Only 1 user was redirecting to logout page when user connects to ServiceNow service portal. We configured SSO with azure. Even from azure ad we check the user details and created with the same details available in azure ad. but also user still getting logout page. so can someone please assist what was the issue here? 

[Mark Manders]

Can you clear the cache and have the user clear their browser cache as well and see if that helps?

[shantanu_patel8]

Hi @suresh kaliappa ,

Have you checked the "Locked out" and "Active" field for the user trying to log in the servicenow instance? 

Please mark the answer helpful clicking on 👍 and correct if it helps the issue. Happy scripting 🙂

-Shantanu

[suresh kaliappa]

User is active.