ServiceNow HAM Solution Architecture Diagram

[abby_singh786]

Sharing visual architecture designs I’ve worked and learned on for HAM.

These diagrams can be super useful for:

-Customer workshops and value discussions
- Internal training or onboarding
- RFPs, design reviews, and implementation planning
- Demo storytelling or proposal decks

If anyone’s looking for editable formats (Visio, Adobe After Effects, or high-quality PDF), feel free to connect with me on LinkedIn  https://www.linkedin.com/in/abhishek-singh786/ — happy to share.

[Robert _ysakows]

Thanks,. I've sent you LinkedIn invite. Happy to connect!

[pramodk6]

Thanks, Abhishek, for posting! This updated diagrams offer a clearer and more structured view of the architecture.

[MirHassanR]

This is fantastic work @Abby\_singh786 — really makes ITAM arch easier!

[SandeepK7185709]

Thanks for sharing @abby_singh786 

[SwarupS]

Thanks Abhishek for sharing! It will help lot of professional

[Swati Sandhu]

Thanks for posting Abhishek!

[Mohd_Raihan]

Thank you for sharing. Insightfull

[Community Alums]

Thanks for sharing @abby_singh786 

[Sourabh Ojha]

Very Useful Keep doing this innovating things

[Fred Jean]

Thanks for sharing. Suggestion of possible improvement : use different colors to show what's actualy HAM ("Pro") against what is already in ITSM Asset Management.

[abby_singh786]

Fantastic Suggestion @Fred Jean thank you for improvising it, will share the updated one soon.

[amitjhapatna]

Thanks Abhi. Keep shining

[RajeebU]

It's helpful 

[rksahu]

I really enjoyed reading this HAM docs.

[Timothy Stevens]

@abby_singh786 Can you also provide the .PDF and .JPEG for both the SAM and ITOM flows as well?

[abby_singh786]

Hi @Timothy Stevens : Here is the Link for SAM : https://www.servicenow.com/community/sam-articles/servicenow-sam-solution-architecture-diagram/ta-p/...

For ITOM: https://www.servicenow.com/community/itom-articles/servicenow-itom-discovery-event-management-amp-se...

If you’d like a Visio or AI version, I’m just a LinkedIn message away : https://www.linkedin.com/in/abhishek-singh786/