Put Gen AI to work for hardware and software requests using Now Assist

[Piyush-Patel]

Description:

Simplify and automate your Hardware and Software request process through Now Assist.

This video covers how you can harness the power of the platform through Gen AI built Now Assist to self-serve Hardware and Software requests.

Video: Request Hardware and Software using Now Assist

Video Topics:

1. Find out how Gen AI can intelligently assess user input and provide suggestions.
2. With the help of an intelligent virtual agent, automate your hardware and software requests and enhance user experience.
3. Automate approval and sourcing workflows with virtual agent to speed up procurement and service delivery.

Please see the following link for more details.

• Product documentation - Virtual Agent for software requests

[kaushal_snow]

ServiceNow's Now Assist integrates Generative AI (GenAI) capabilities into the Now Platform, enhancing the management of hardware and software requests. By leveraging domain-specific models, Now Assist streamlines workflows, automates routine tasks, and improves overall productivity.

Enhancing Hardware and Software Requests with Now Assist:

Automated Request Handling:

Intelligent Chatbots: Now Assist's GenAI-powered chatbots provide 24/7 support, guiding users through hardware and software request processes, reducing the need for manual intervention.

Personalized Interactions: The system analyzes user inputs to offer tailored recommendations, ensuring that requests align with organizational standards and user needs.

Efficient Workflow Automation:

Request Analysis: GenAI evaluates incoming requests to determine priority and required actions, facilitating prompt approvals and processing.

Task Assignment: Automated workflows assign tasks to appropriate teams or individuals based on expertise and availability, expediting fulfillment.

Enhanced Self-Service:

Knowledge Base Integration: Users receive immediate answers to common queries through AI-driven search, reducing dependency on support staff.

Predictive Assistance: Now Assist anticipates user needs by suggesting relevant resources or solutions during the request submission process.

Continuous Improvement:

Feedback Loops: The system learns from user interactions to refine responses and improve accuracy over time.
Data-Driven Insights: Organizations gain visibility into request patterns, enabling proactive management of hardware and software assets.

By integrating Now Assist into hardware and software request workflows, organizations can achieve faster response times, reduce operational costs, and enhance user satisfaction. This GenAI-driven approach ensures that IT service management is both efficient and adaptive to evolving business needs.

Regards,

Kaushal