If you manage IT and enterprise assets, you already know the weight of it: audits you weren't fully ready for, software spend that crept past budget, assets scattered across stockrooms and spreadsheets, and AI tools spinning up faster than your governance can track them.
Knowledge 2026 was built with that reality in mind. May 5–7 in Las Vegas, it's three days of sessions, hands-on labs, product roadmaps, and real conversations with the people solving the exact problems you're dealing with — and the ServiceNow experts helping them do it.
Here's what's waiting for you at K26.
Learn From Peers Who've Been Where You Are
The most honest conversations at Knowledge happen when a fellow practitioner takes the stage and talks about what actually worked (and what didn't). Here are the customer-led breakout sessions covering the challenges that keep you up at night:
Hear Directly from the ServiceNow Experts
Want to know where asset management is headed? ServiceNow's own experts lead several sessions designed to take you inside the roadmap, introduce AI teammates built specifically for ITAM, and let you benchmark your approach with peers.
- Asset Management Roadmap: Automate Asset Lifecycles with Agentic AI
- Your AI Teammate: Meet the AI Specialist for Asset Management
- Exchange Roundtable: ITAM — From Backlog to Comprehensive Asset Management
- Now on Now: Optimizing Costs with AI-Powered IT Asset Management
- Now on Now: Managing the End-to-End AI Lifecycle with AI Control Tower
Get Your Hands Dirty in a Lab
Knowledge labs aren't slide decks with a Q&A. They're 90-minute, guided, hands-on environments where you work directly in the platform alongside product experts. You'll leave with skills — not just slides.
- Taming Software and Cloud Costs with SAM, CCM, and Agentic AI
- Master Hardware Asset Lifecycle Management with HAM and Agentic AI
- Keep Critical Enterprise Assets Running with EAM
- Take Control of AI with AI Control Tower: Intake to Governance to Deployment
The IT Zone: Where Asset Management Lives in the Expo Hall
Find Asset Management in the IT Zone of the Expo Hall. This is where you can watch live demos, ask product questions, and get face time with the experts who know the tools you're using every day.
Demo coverage includes:
- Software Asset Management
- Hardware Asset Management
- Cloud Cost Management
- Enterprise Asset Management
- Data Center and Network Asset Management
- ITAM for Financial Services – Asset Audit Response
- Asset Management's Latest AI Capabilities
Get Certified While You're There
If you've been putting off certification, Knowledge 2026 gives you the environment and momentum to get it done. Two exams are available on-site for registered attendees:
- Certified Implementation Specialist: Hardware Asset Management (CIS-HAM)
- Certified Implementation Specialist: Software Asset Management (CIS-SAM)
Note: Certification participation requires active registration for Knowledge 2026. You can view all available on-site certifications here.
Stop Managing Assets. Start Mastering Them.
The gap between Asset Management teams that are constantly reacting and those that are genuinely strategic isn't a mystery — it's a skills gap, a visibility gap, and a tooling gap. Knowledge 2026 addresses all three.
Three days. Real answers from real peers. And a roadmap that shows you exactly where AI is taking asset management next.
Register today if you’re ready to take control of asset cost and risk.
Or check out the curated agendas specific to your role and the assets you manage:
