Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Archive Rule Not Working to Rearchive Assets

Cody17
Tera Contributor

Hello,

 

I have created an archive rule to archive certain computer records that meet our criteria.  The record estimate returns an exact match on my query and I believe everything has been configured correctly.  The records I am trying to archive have been restored from a previous user's archive rule and I think something is preventing them from being rearchived.  I have made auto rearchive true, which I thought got around this but it doesn't seem to be working.  I know I can write a script, but I would like to understand why this isn't working.  Any information would be helpful.

 

Thanks,

 

 

1c69a239956f98fa3e198e05b6181d4e.png

1 REPLY 1

Suneesh
Tera Contributor

Hi @Cody17 ,
Please find below link and its due to script include.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1215967

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Suneesh

Please mark my answer correct and helpful if this works for you

Thanks and Regards,
Suneesh