Hi All, I need inputs on mobile barcode scanning capability in mobile application. As per my understanding HAM Pro module provides asset scan/create capability in Agent mobile application and NOW mobile application. I want to confirm if ServiceNow ha...
We've set the Location field for our users to be the building they are located in. This poses a problem when we are bringing on HAM because it appears Location of user needs to tie to location of warehouse for the sourcing task to work to find availa...
All,I am testing the asset swap action on the incident and it does not do anything. I've checked recommendations for similar issues and all are met. I am testing that on Lab instance.The original CI keeps being assigned to the original user.The CI us...
Hey. How can I hide the selection list of the service offer field, the intention is not to hide the entire field from the form, I want the field to still appear in the form, but as soon as I click on the magnifying glass on the right, The selection l...
Hi.How do I hide the selection list of the service offering field, in the dictionary tab of that field?the selection list will only appear if the service field is filled.try to add to the existing condition: Thank Shir
Hi All, I have created one reference field in a catalog form which refers to the u_laboratory_id table, and in a dev instance when I check in service portal values are displaying correctly and later I have moved the update set into test instance but...
We currently have JAMf connected to our TEST instance and the "Company" value from JAMf is not being displayed in ServiceNow. The "Company" column was manually created and populated in JAMf and when kicking off test imports we are not seeing the "Com...
We are managing over 3000 cellular lines with each one tied to a hardware device over three cellular carriers.. Looking to see how others manage the lines of service and hardware without purchasing HAM/SAM pro, from out of box Service Now aspect.
Morning All,I've had a requirement from our Senior Managers to generate a report in ServiceNow showing data relating to warranty expiration.Specifically, the report should initially group assets by Warranty Expired vs Warranty not ExpiredClass is Har...
Hi, all! After I enabled the EAM, some extra columns were added to the asset table.Some column names are very similar. I picked up some examples. Disposal date(disposal_date)Disposal date(sn_itam_common_disposal_date) Disposal order number(disposal_o...
Hi.In the incident form,if the "service" field is empty, should be filled in automatically when the "service offer" field is filled. If the "service" field is full - do not update it.The value to be filled in the "service" field is the value in the "...
Hi,In the incident form,if the "service" field is empty, should be filled in automatically when the "service offer" field is filled. If the "service" field is full - do not update it.The value to be filled in the "service" field is the value in the "...
Hello everyone,I am trying to report on all assets that have been in a particular state for > 60 days so that they can be researched. Has anyone tackled something like this before? It seems like this may be a good candidate for using Performance Anal...
Hi Folks, I recently had cases where duplicate computer records get created in ServiceNow's HAM module and investigated the cause to be Microsoft's Auto-Pilot. Microsoft Auto-Pilot has the unique asset identifier set to the computer serial number wh...
Hi All,Facing issue with the following, please suggest. Business requirement -1. Once a transfer order is placed using 'Hardware asset refresh order', a parallel approval should trigger.2. If the approval is approved, 'Assignment group' should be aut...
