ITAM ROLE
@Ankur Bawiskar @Community Alums @Dr Atul G- LNG OR ANYONE Can you please share the List of Role which we have for HAM & SAMWhat is the use of role
HAM forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Options
- Mark all as New
- Mark all as Read
- Float this item to the top
- Subscribe
- Bookmark
- Subscribe to RSS Feed
- Sort by Question Start Date
Forum Posts
Need a fix script to cleanup the duplicate lab id records.
Hi All, I got a requirement to remove the duplicate records , I have over hundreds of duplicate records in u_laboratory_id table, there are more than one record for each lab id with duplicate active '1' flag , but there should be only one active flag...
Give read only access to hardware model but complete access for hardware asset
I have a requirement to give a group only read-only access to the model table but give complete(create, read, update, and delete) access to the asset table and that group should have access to HAM mobile features as well. I have to create three group...
ON Premise network discovery
@Community Alums @Ankur Bawiskar @Dr Atul G- LNG or anyone please help me how can I achieve this scenario ON Premise network discovery to check all the assets device has been discovered or not if not how to fix the issue? how to run a quick range a...
Resolved! Asset Status Changes to "In stock"
Hello! I'm working on a ServiceNow instance which is using the Service Graph Connector for SCCM. This connector wasn't working for a few months in the instance and was later fixed. After asset data began flowing again from SCCM to ServiceNow, Servi...
ITSM HAM features in Washington Release
Hi All, I have gone thru' the release notes of HAM in Washington release. https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/summary/rn-summary-new-features.html I see most of them are HAM pro features. Can anyone help m...
Resolved! Sophos Firewall - CL Class Manager
We have recently purchased some Sophos Firewalls however these are not visible to ServiceNow Discovery and therefore needing to be manually created.When trying to add them via the CI Class Manager there appears to be no child class for Sophos Firewal...
ham pro features in washington
Hi AllmNeed ham pro features in the Washington release. This is very urgent, appreciate your immediate response.
Background script/Fix script
Hi Community, How to check that newly created variable is attached to the existing RITMS? If it's not attached the how to attach new variable to existing RITMS. Thanks,Manu
Resolved! HAM Pro featutres upgrade in Washington
Hi All, I looking for HAM Pro feature upgrades from Utah Vs Vancouver Vs Washington Release. can you please let me know document or PPT or KB which has the feature upgrade input.
Tracking Consumable Levels Over Time
Hi All,I've had a requirement to check the quantity of consumables over time in our stockrooms.Essentially, I need a line report that shows a trend per day in consumption of the device.In this example, headsets. I need to see that I start on 01/01/20...
How to set the scheduled job to run from Monady to Friday.
how to set the scheduled job to run from monaday to Friday only weekdays and also other job to run only on weekends SAT and SUN. Can any one please?
HAM pro : "Asset action : Swapped CI"
Hello Community I really like to swap action on incidents together with HAM Pro. But I have use case where this action does too much... Imagine you have an employee sitting on a shared desk with a fix monitor. This monitor is not assigned to any ...
ITAM - Asset Never Used
Hi All, I need to create a report for all the assets which are never used from asset creation date. In other words, I need to filter out the assets which are In Stock from the date of creation.
computers are missing in alm_hardardware table
Hi All, I am observing computers are missing in alm_hardware table where as record exists in cmdb_ci_computer. I tried to search in deleted records. but my session is cancelled. can anyone help me to troubleshoot this
New solutions
