We've set the Location field for our users to be the building they are located in. This poses a problem when we are bringing on HAM because it appears Location of user needs to tie to location of warehouse for the sourcing task to work to find availa...
Morning All,I've had a requirement from our Senior Managers to generate a report in ServiceNow showing data relating to warranty expiration.Specifically, the report should initially group assets by Warranty Expired vs Warranty not ExpiredClass is Har...
Hi, all! After I enabled the EAM, some extra columns were added to the asset table.Some column names are very similar. I picked up some examples. Disposal date(disposal_date)Disposal date(sn_itam_common_disposal_date) Disposal order number(disposal_o...
Hi Folks, I recently had cases where duplicate computer records get created in ServiceNow's HAM module and investigated the cause to be Microsoft's Auto-Pilot. Microsoft Auto-Pilot has the unique asset identifier set to the computer serial number wh...
Hi All,Facing issue with the following, please suggest. Business requirement -1. Once a transfer order is placed using 'Hardware asset refresh order', a parallel approval should trigger.2. If the approval is approved, 'Assignment group' should be aut...
Hello all, Should asset records be saved or archived after the asset is retired?If the asset is attached to a CI it is deleted when the CI is archived.
When receiving a PO, there is an associated Asset Order Line (AOL). On the PO, there is a UI Action 'Receive'. If the Product Model is missing, we want the receive button to be hidden completely, or we want an error message to display that says somet...
When doing the Test and Rollback Integration Results in IHub ETL am getting the following: Missing mandatory field "sys_class_name" in table "u_cmdb_ci_appl_ibm_iib".The field is in the mapping and is mapping to target field "Class" and source f...
i would like to incorporate the Fed Ex API into ServiceNow to build out reports for tracking\delivery\and current location of packages being shipped. Has anyone been able to do this?
I'm looking to create fresh hardware asset records after wiping the asset table clean to essentially start from scratch. I've been testing a few options but none have been ideal. Best scenario would be the following:Uses existing CI records to genera...
There are times customers want to import their existing contracts for HAM & SAM (not entitlements). I don't seem to find a default import file. I know I can export all the fields to create a template, but not all the fields are needed. Just wonderin...
Can someone share practices of using HAM to store and track information regarding mobile devices? The device itself is pretty straightforward but I am not sure about sim card (the phone number) - how do you approach that? thanks,Robert
In hardware table, I can see a record exits and configuration item is assigned to that hardware ci which is a Linux server and when I open the same ci in cmdb Linux server table, for the same record I can’t see a asset assigned to this ci. Asset has...
Hello togehter, For our asset management, we need to produce a monthly scheduled report of all assets that have changed location.The scheduled report should be an excel file listing all assets that are changed from a specific location to another spec...
Hello community members, We have requirement to re-classify our Assets from Asset Class/Table to Hardware. I know in CMDB changing classes, upscaling, downscaling is easy and straightforward, using Class Manager or List view. However on Asset level ...