Hello experts,I would like your expertise and input in the following topic for the import of assets an CIs.If e.g., a laptop is procured and marked as "In Stock" (i.e., create asset record with "In Stock" state), then maybe it does not make sense to ...
Hi All, Can anyone please assist how can I add additional fields in the "Preview" section of a reference field which we get by clicking on "i" symbol against reference fields
Hello I'm new to HAM and have to create a new software request/deployment flow. I could see that I can add software license to device (alm_entitlement_asset) or to user (alm_entitlement_user) Question: Which way should I go. What is the best practi...
I'm trying to determine the best way to show swapped devices without have the HAM Pro swap feature. One way is to update the incident with the swapped device in the affected CI tab, then it would show both the affected device & swapped device. I woul...
This note from the documentation presents a question that I currently don have an answer for. If an Asset exists and has a reference to that ci (by sys_id), even if it is not associated on the CI recordAsset not created How can an asset have a refen...
Hello Friends, I am onboarding consumables in bulk. I am facing an issue :I am using a transform map to upload consumables to alm_asset table. This data includes PO number and PO Line Item number. The scenario is :1. I have one PO : PO2582. This PO h...
We implemented HAM at the end of 2023 and are encountering an issue with our techs being able to update the assigned to, location, room, comments, etc. for an item. We find that we only have the option to grant someone the role of asset manager with...
Now I need a popup window to pop up before submit and ask the user to fill in the fields, some of which are required to upload attachments, I use GlideModal to call the UI page, in the UI page, how should I write code so that the attachments can be u...
Looking for an option/feature to import hardware & software contracts from the Oracle Financial Cloud (Oracle Fusion) to ITAM Contract Management. Please suggest if this is possible.
Hi Team,i need some help to find out ServiceNow OOTB defaults asset classes, in instance very limited information available.either in alm_assets or assets model category, is there any pre defined list of classes available for references.
Hello! I'm working on a ServiceNow instance which is using the Service Graph Connector for SCCM. This connector wasn't working for a few months in the instance and was later fixed. After asset data began flowing again from SCCM to ServiceNow, Servi...
Hi All, I looking for HAM Pro feature upgrades from Utah Vs Vancouver Vs Washington Release. can you please let me know document or PPT or KB which has the feature upgrade input.
Hi All,I've had a requirement to check the quantity of consumables over time in our stockrooms.Essentially, I need a line report that shows a trend per day in consumption of the device.In this example, headsets. I need to see that I start on 01/01/20...
Hello Community I really like to swap action on incidents together with HAM Pro. But I have use case where this action does too much... Imagine you have an employee sitting on a shared desk with a fix monitor. This monitor is not assigned to any ...
Hi All,I have a requirement to display more details on work order task in the list screen in ServiceNow mobile app, How can I add more fields in the list. Please help me with the steps.Thanks