Asset Warrenty Information

[SK Chand Basha]

Hello Everyone,

Has anyone worked on gathering asset warranty information from Apple, Google Chromebooks, or Cisco devices?
Are there any official sites or APIs available to retrieve this data in bulk?

If you’ve implemented this before, please share the resources or your approach.

Thanks in advance!

[Kieran Anson]

The mechanism will vary by supplier. For example Cisco devices which have smartnet can leverage the cisco developer APIs to retrieve warranty and subscription information.

The supplier in which you purchase your devices will often provide warranty documentation, this will need to be parsed and uploaded into ServiceNow

[Kedarisetti Sre]

For Apple devices, you have ABM APIs available but unfortunately there are no official spokes available from ServiceNow yet, you have to create your own integration from scratch as OAuth algorithm used by ABM is not yet supported from ServiceNow.

[Tanushree Maiti]

Hi @SK Chand Basha ,

As @Kieran Anson  said,  Approach will be different from supplier to supplier .

API or integration approach  would be different for each and every product like Dell, Cisco etc.

Note: For which supplier oob Api not available, You can go with custom api build.

Here is some link/post which can help.

ServiceNow Integration with Dell's warranty API 

REST Integration with Dell Tech Direct - ServiceNow Community

ServiceNow Integration with Dell's warranty API - ServiceNow Community

https://community.cisco.com/t5/cisco-catalyst-center/cisco-catalyst-integration-to-servicenow-warran...

GitHub - macias-daniel/Dell_Warranty_Import: Import Dell Warranties into ServiceNow with ease!

[SAMfluencer]

Hi @SK Chand Basha ,

Here's a quick breakdown of what's available per vendor:

Apple Requires access to Apple GSX (Global Service Exchange) - a REST API that returns warranty and AppleCare coverage by serial number. Access is gated via an Apple Authorized Service Provider or Self-Servicing Account relationship. No public bulk API exists. Apply for https://support.apple.com/self-servicing-account-program

Google Chromebook The Google Admin SDK (Chrome Management API) is your best bet. The chromeosdevices endpoint returns serial, org unit, and crucially the Auto Update Expiry (AUE) date - the Chromebook equivalent of warranty expiry. Supports bulk retrieval with pagination. 

Chrome Management API: https://developers.google.com/chrome/management

REST Resource: https://developers.google.com/workspace/admin/directory/reference/rest/v1/chromeosdevices

Chromebook AUE Policy By Model: https://support.google.com/chrome/a/answer/6220366#zippy=%2Casus

Cisco Most mature option - Cisco SN2INFO API accepts up to 75 serial numbers per call and returns warranty status, contract coverage, and EoL dates. OAuth 2.0 auth, relatively straightforward to set up.

https://developer.cisco.com/docs/support-apis/

https://developer.cisco.com/docs/support-apis/serial-number-to-information/#introduction

https://apiconsole.cisco.com/

ServiceNow Integration Tip the standard pattern is a scheduled Integration Hub flow keyed on serial number from alm_hardware, mapping results to warranty/expiration and triggering tasks at 90/60/30-day thresholds.

If this helped - amazing, you're welcome, go click Helpful and Accept as Solution. If it didn't - well, at least you learned what not to do. Either way, we grow. 

Cheers, Abby

ITAM Principal Solution Architect