My client is using San Diego and I'm trying to find the retire asset workflow for them to review and hopefully use, instead of creating a custom workflow. I don't believe this is part of HAM Pro.I had the SA look and we don't see the workflow in thei...
Hello Experts, I was trying to install the HAM plugin from the ServiceNow store, I have used different IDs to log in, but again it is showing to log in with a different ServiceNow ID, why? Thanks,Bhumika
In the Hardware Asset Management application, out of the box, do the 'Assigned' and 'Installed' date fields on the asset form auto-populate when you change the state from In Stock to In Use?
Hello everyone, We currently don't have Hardware Asset Mgmt, we only have Asset Management (com.snc.asset_management). Few months ago, we imported some computers into the Asset table (alm_hardware) without knowing that one system property should be e...
HI Team, I want to know about 'Asset Function' Filed in alm_asset table and the functionality and how the value will populate in that field? Thanks,Gan
Hi Team, while configuring Data source in SCCM with discovery I am getting below error. can someone help me on this? Mid Server Reported Error: java.sql.SQLException: com.microsoft.sqlserver.jdbc.SQLServerException: Login failed. The login is from a...
Hi Folks, We have a unique use case, where some hardware assets are not going to be assigned to a specific user, but rather, a specific location. For instance a shared laboratory device, or a printer that resides in a shared cubicle. What is the bes...
Hi, How to send notification when user delete the record on alm_transfer_order table and in message body who deleted the record need to mention.Please help me.
How have you set up Hardware Asset Management? I can't seem to find the documentation I need, which tells me we may be taking the wrong approach. To start with, I've granted the following roles to our Helpdesk Manager, who will be managing Asset Man...
Should Virtual devices be listed as both an asset and a CI? Is there any impact on SAM if this doesn't happen and they are only listed as a CI?
Hi All, We would like to know the feasibility of the following issue: In Hardware form, when creating new assets is there any way to convert the currency of the following fields to the logged-in users' currency?We have this feature in the Service por...
Hi All,I am working on the implementation of ITSM module on NOW mobile app. * When I log in to the home page of NOW mobile app -> My Asset* On clicking "My Asset" it is reflecting the assigned hardware * It is reflecting only asset status instead of ...
Hi All The "Computer" model category is currently used to identify Desktop, Laptops and Servers. System auto-tags these models as "Computer" but when it comes to reporting, the report is messed up. This is especially when Managment is interested in ...
when "Asset action : Swapped CI" is used to resolve the incident then asset state and assigned to is not updating automatically.
I am having issues with many duplicates of the same Hardware Model being recorded in Service Now, and assets are sporadically spread over these models. Is there a way to tidy them?
