Can I use a barcode scanner like the Zebra - DS8178-SR Handheld Barcode Scanner to enter assets
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-07-2024 08:13 AM
Hello,
I am trying to research whether or not Service Now allows the use of barcode scanners, I am seeing that you can do this with your mobile device through the mobile app which is neat. But I am more interested in the desktop version's compatibility with barcode scanners. Would it just be a plugin that I would need to add in and if so where can I find that?
Zebra - DS8178-SR Handheld Barcode Scanner - Wireless Connectivity - 1D, 2D - Imager - Bluetooth (Item Number: 8B7344)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-06-2024 05:30 AM
I am actually needing the same information as our mobile app is not configured and rarely used at this time (no plans to configure the app in the coming year or two). Would we be able to simply plug-in a USB scanner in a laptop and scan in information (i.e. a tech opens a new computer CI record in ServiceNow > cursor in serial number field > tech scans a newly received computer's serial number barcode > serial number populates in the field)?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-06-2024 06:35 AM
Yes, a barcode scanner is just like a mouse and keyboard. Your computer will treat it like an input device. As a result, you can utilize scanners as an input into any field and it works great. I have also seen companies scan thousands of devices to an excel then and import the excel for their unique purpose. In addition, you can utilize bluetooth scanners with the ServiceNow mobile application as well and you just have to configure a return with each scan. If you want a more targeting scanning experience on your desktop then check out CG4 application on the SN Store.
