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Catalog items

devanshsing
Tera Contributor

When I want to return a hardware asset or deploy an asset to a different location within the same building/premise

 

Then I should have a catalog item to submit the request and the catalog item should allow me to provide the following information for the request:

 

  • Hardware asset or Consumable
  • Asset Action
  • Return stockroom
  • Re-deployment location

Where

  • Only the hardware asset(s) or consumable(s) assigned to the requester can be selected
  • Choices for Asset Action are: Return, Re-deployment
  • 'Return stockroom' is only applicable when 'Return' is selected for 'Asset Action'
  • For 'Return stockroom', only the stockroom(s) linked to the hardware asset can be selected
  • 'Re-deployment location' is only applicable when 'Re-deployment' is selected for 'Asset Action'
  • For 'Re-deployment location', only the location(s) within the same building of the selected hardware asset can be selected

I am stucked at 

  • For 'Return stockroom', only the stockroom(s) linked to the hardware asset can be selected.
  • For 'Re-deployment location', only the location(s) within the same building of the selected hardware asset can be selected

please provide solution for it

14 REPLIES 14

@devanshsing 

sorry but without screenshots or scripts we can't help you better

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar these are some screenshotsimage (5).jpgimage (6).jpgimage (25).png

in redeployment currently all locations are coming but I want only location of asset which is assigned to me and stockrooms present at that location

@devanshsing 

re deployment variable refers to which table?

how is the location, stockroom fields linked to the table being referred by above variable?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

 image (7).jpgimage (8).jpgok let me clarify asset action variable has 2 choices return and re-deployment.

so when I select re-deployment only select re-deployment location variable will appear which is referring to cmn_location table. When asset action return is selected then only Select return stockroom variable will be there which is referring to alm_stockroom table.

 

Hope I am able to convey properly