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21 hours ago
When I want to return a hardware asset or deploy an asset to a different location within the same building/premise
Then I should have a catalog item to submit the request and the catalog item should allow me to provide the following information for the request:
- Hardware asset or Consumable
- Asset Action
- Return stockroom
- Re-deployment location
Where
- Only the hardware asset(s) or consumable(s) assigned to the requester can be selected
- Choices for Asset Action are: Return, Re-deployment
- 'Return stockroom' is only applicable when 'Return' is selected for 'Asset Action'
- For 'Return stockroom', only the stockroom(s) linked to the hardware asset can be selected
- 'Re-deployment location' is only applicable when 'Re-deployment' is selected for 'Asset Action'
- For 'Re-deployment location', only the location(s) within the same building of the selected hardware asset can be selected
I am stucked at
- For 'Return stockroom', only the stockroom(s) linked to the hardware asset can be selected.
- For 'Re-deployment location', only the location(s) within the same building of the selected hardware asset can be selected
please provide solution for it
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20 hours ago
sorry but without screenshots or scripts we can't help you better
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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20 hours ago
@Ankur Bawiskar these are some screenshots
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20 hours ago
in redeployment currently all locations are coming but I want only location of asset which is assigned to me and stockrooms present at that location
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20 hours ago
re deployment variable refers to which table?
how is the location, stockroom fields linked to the table being referred by above variable?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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19 hours ago
ok let me clarify asset action variable has 2 choices return and re-deployment.
so when I select re-deployment only select re-deployment location variable will appear which is referring to cmn_location table. When asset action return is selected then only Select return stockroom variable will be there which is referring to alm_stockroom table.
Hope I am able to convey properly
