Ci to Asset State Sync

[jonsr20]

Hello everyone,

I am having issues with asset state not updating when the CI hardware status is installed, I need the asset status to change to in use. It appears there is mapping in place that requires the status to be installed with a substatus of in use on the CI for it to change the asset state to In use. Can anyone guide me how to get the CI substatus to be in use when the status is installed or just have the asset state update to in use when the CI status is installed? Any help would be much appreciated!

Thanks

[jtshone]

I think you need to look at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717902 as I understand the business rule approach could cause you issues?

[jonsr20]

I actually created a Rule on cmdb_ci_hardware to change the CI substate to "in_use" if the ci status is installed. This way the OOTB rule will change the asset to in use once both these states meet those criteria. I had trouble making the postscript change both of those states, so I used a business rule to change the sub status, it seems to work well so far have not seen any issues 🤔. I am not making the asset affect the CI though like it talks about in that article.