Hi All, We are still in the very early days of our HAM Implementation and I'm trying to get a grip on what is the best approach to reporting on KPI's.What would be you recommended go to KPI's for early stage (Crawl) HAM process and then what would yo...
How to dot walk a cmdb_ci_pc_hardware table custom field to alm_hardware table ? But I do not have any reference field of cmdb_ci_pc_hardware in alm_hardware. Ihave only configuration item field(cmdb_ci)field.Any idea how to do this?I do not want to ...
I discovered that ServiceNow has finally established a table in the CMDB to store information about mobile devices through this forum. After upgrading my ServiceNow version to Tokyo, I am unable to locate the cmdb_ci_handheld_computing table. Could s...
When creating a new hardware model in the [cmdb_hardware_product_model] table, is it possible to add an image of any type (in my particular case a .png of the model) to the hardware model record without any customizations?
The networking team wants to track a data attribute for standard firmware version on the model table to indicate what the standard version is for that particular standard model. Is anyone doing that and what is the recommended method to track that ty...
Hi team, recently we have configured Service Graph Connector in my instance. as part of enhancements we have add 2 more fields to the computer identity data source. Can someone help me on how to add those fields to the data source? Thanks,Gan
Hello,Related to model bundles, there are 2 things I find not clear both in the documentation and in the HAM training course :Difference between abstract and concrete bundle modelCan someone provide an explanation different from the documentation, wi...
Hi All,I'm facing the following scenario:we have assets (laptops) and consumables (keyboards) that are ordered based on approved models (multiple models of laptops, keyboards and keyboard+mouse combos). In most countries we have the same keyboards la...
Hi Team, Requirement-There are 3 fields of data type as List (multi-select) for a table. We are referencing them to another table.Field A-- choice 1, choice 2, choice 3, Choice 4Field B-- choice 11, Choice 22, choice 33, Choice 44Field C--choice 111,...
Hi, I am trying to produce a report that shows how many IT Assets has changed custodian from a specific user this week.So the initial user for our IT stock, we listed the custodian as "Service Desk" and when it's assigned to a user, we change the cus...
I need to be able to search in Global Search by asset tag or serial number all incidents whose Configuration Item is an asset with the given asset tag or given serial number. For example:- There are several incidents submitted with the Configuration...
Enabling CSDM Life Cycle can change the "State" value of Hardware Assets to "Consumed" In this article there was mention that it has no workaround but it was later fixes in further release do anyone have any idea how can we fix this
Like to hide or make the filter in portal view read only or restricted to certain roles.
Hello All,I need a requirement like when i raise a request in Hardware Refresh Model than a task will create and in SCTASK there is a field investigation_resolution_code option when i select lost or Stolen in this dropdown based on this need to check...
