Hi all, sorry about the question, but I could not find any place on Internet with that..... I know about the builk update in Servicenow, where in the "list view", you can select multiple cells from same column, double-click on them, and change the va...
Hello, When we submit the Loaner Asset Request item, How the Lead Time is been calculated. Not getting this Thanks in advance
Hi all! Hope you are fine! I need your guidance and support on this. In our company, we sell the computer laptops to employees when the they reaches the end of life. Today, there is a process approved by IT Managers and Finance team; this process is ...
We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...
In my PDI, if I try to do an insert and stay (for ease of recreating problem) I get a message - Error MessageError: Duplicate Entry - Matching Configuration Item found.In my actual instance, I do not get this error, and I create duplicate CI's. Can a...
Hello Experts, I have been trying to understand how the ‘source request’ workflow is triggered. When users submit the OOB asset catalog items, the base workflow and source request are triggered. I noticed those catalog items are linked to the flows f...
Hello Could you please help me to resolve this issue, in fact, i'm setting up HAM and i'm trying to add asser_action in the related list "affected ci" to incident and change. but , i'm not able to find out this column asset_action , i searched in the...
Hi there - is there anyway for HAM to alert when consumable get to a certain number.... example alert gets sent out when there are only 5 monitors left. Hoping this is a feature. Thanks in advanced!
I need to document the integration between ServiceNow ↔ SCCM/ MECM in our organization.I will be reaching out to the SCCM guy. 1) What are the things I need to be looking for?2) What tables should I check?3) What and where should I check is coming ov...
Hello,Does anyone have experience with case related to physical asset which is lost (key, card) how to handle this in Servicenow?How to enable functionality, locate , identify, which application would be useful for that?Ex. Company x send their emp...
Hi,Due to security reasons we are not allowed to implement mobile applications like Mobile Agent or Now Mobile on our instance.With this statement in mind does somebody already 'rewrote' the mobile applications like Stockroom and Location audits, Cre...
Hi All, We are still in the very early days of our HAM Implementation and I'm trying to get a grip on what is the best approach to reporting on KPI's.What would be you recommended go to KPI's for early stage (Crawl) HAM process and then what would yo...
How to dot walk a cmdb_ci_pc_hardware table custom field to alm_hardware table ? But I do not have any reference field of cmdb_ci_pc_hardware in alm_hardware. Ihave only configuration item field(cmdb_ci)field.Any idea how to do this?I do not want to ...
I discovered that ServiceNow has finally established a table in the CMDB to store information about mobile devices through this forum. After upgrading my ServiceNow version to Tokyo, I am unable to locate the cmdb_ci_handheld_computing table. Could s...
When creating a new hardware model in the [cmdb_hardware_product_model] table, is it possible to add an image of any type (in my particular case a .png of the model) to the hardware model record without any customizations?