For Asset RMA, Asset RMA request is created, Under that we have RMA Request Line and RMA Task. I wanted to use variables in the RMA task, So I created Formatter on RMA task table. But it was showing no variables. Then I created a formatter on RMA Req...
Dear HAM Expert, I have a flow for a HAM consumable asset, and I need to create a task that will be assigned to the IT tech group. How can I achieve that? Specifically, I'm trying to trigger this task assignment when the asset is in the consume_asset...
Hello We have deleted some of our consumable asset records, as they should have been categorised as Hardware. However they are still appearing in the list view under the 'All Assets' table and also under the assets tab within the purchase order. How...
Hello everyone, I am having issues with asset state not updating when the CI hardware status is installed, I need the asset status to change to in use. It appears there is mapping in place that requires the status to be installed with a substatus of ...
Hi,I tried to create Asset-CI Field mapping in servicenow for MAC address from alm_hardware to cmdb_ci table. But in alm_hardware MAC address field is not getting displayed in ServiceNow.
I just went through the HAM Fundamentals course. Service Catalog Item Reclaim Asset was mentioned in the training but does not say if HAM is required for this Catalog Item. When I go into my instance I can navigate the the Asset Reclamation table and...
Using OOB ITAM Purchase Order form, I've created a catalog item to request a Purchase Order. I would like to generate a series of Catalog tasks that show in the related lists on the proc_po form. I've been able to create a relationship from the proc_...
Hi Team, I am exploring a scenario regarding the management of virtual network configuration items (CIs) within the ServiceNow stock room. Are there any existing possibilities for managing virtual CIs or assets in the ServiceNow stock management sys...
We have a Cisco router model N7K-C7010, which is normalized and populated with lifecycle EOSL data automatically from ServiceNow. But the dates its provided are incorrect and do not match Cisco's website for that model. I'm not able to remove or ch...
Issue: You can receive more than remaining quantity on po_receive Question: How do you prevent this from happening? I want the user to only be able to enter receiving value which is equal or less than remaining quantity. Any help is appreciated
We have nearly fully normalised our Models after deploying HAM. Will be many more but a couple of queries; 1. Models which are not determined as End of Life - How can you exclude these from Reports as I only want to see Models we actually have within...
We currently have a UI Action that calls a UI Macro/ UI Page and includes a script include. I want the returned names to display alphabetically by first name, then last name. Ideas on how to implement? Script Include: var SoftwareAjax = Class.create...
Hello experts, Just a quick question. Is HAM plugin available to install in PDI for practice? I searched but couldn't find one. Please help me out if there is a way to install HAM plugin on PDI. Thanks, Sunny.
Hello All,We have enabled the SCCM Integration in servicenow.Configured two Data sources , SCCM(USA) & SCCM(EU & AU). And able to load the data into servicenow.However There are some records from the both data sources. Whose resource ID is identica...
Hello We have a integration with Intune which imports all our assets. Originally the model field in Intune went to the model display name field in ServiceNow through a transform map. However the display name was not always consistent especially betwe...
